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Popular skills: JavaScript, Java, Python, AWS
16 jobs
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Full Time Remote during COVID-19
Athens, Greece
$1k - $13k per month 13 days ago
Customer Service Representative (French\Dutch\German\Italy) *Only EU Country Candidates are qualified for this position CSR Opportunity is a remote from GREECE. One who is from abroad country must have to relocate to Greece. Client provide complete relocation support which includes Flight ticket, Accommodation, assistance and real estate fee. Benefits: • Competitive monthly salary + 2 extra salaries per year • Private Health Insurance • Numerous benefits and discounts • Professional development and growth opportunities Job Description: • No technical skills required. • Full training by certified instructors • Respond to eCommerce client’s requests through multiple communication channels (e-mail, chat, and phone) • Maintain solid customer relationships by handling their inquiries and concerns (i.e., order upselling, troubleshooting, fraud order and returns) • Be knowledgeable about given promotions and inform customers about new offers • Answer questions about given products and services, improving customers’ lives by helping them access the quality of customer experience they’ve come to expect from client.
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Full Time Remote
Germany
18 days ago
Standort: Berlin oder Stuttgart oder 100% remote in Deutschland Du lebst nicht in Berlin? Kein Problem, wir leben eine remote Arbeitskultur! Über BSDEX Wir, die Boerse Stuttgart Digital Exchange GmbH, sorgen für den technischen Betrieb der BSDEX, dem ersten regulierten Handelsplatz für digitale Vermögenswerte in Deutschland. Wir setzen hohe Standards in Bezug au Transparenz und Sicherheit und bieten einen zuverlässigen und vertrauenswürdigen Rahmen für den Handel mit diesen neuen Assets. Um dieses ehrgeizige Unterfangen zu verwirklichen, suchen wir neue Kollegen (w/m/d), die bereit sind, Verantwortung zu übernehmen, die eine gute Portion Pioniergeist und Mut mitbringen. Mission Börse Stuttgart Digital Exchange bietet privaten und institutionellen Kunden einen vertrauenswürdigen und zuverlässigen Weg, digitale Vermögenswerte zu handeln und zu verwahren. Deine Rolle • Mitarbeit im Bereich Product Operations mit starkem Fokus auf 2nd Level Support • 1st Level Support Unterstützung bei der Bearbeitung inhaltlicher Fragestellung und regelmäßige Team Schulungen • Bearbeitung direkter Privatkundenanfragen, Edge Cases und Problemvorfälle sowie Verantwortung für die Kommunikation bei kritischen Vorfällen in enger Zusammenarbeit mit dem Team • Bearbeitung von Kundenfeedback und Gewährleistung eines regelmäßigen Wissenstransfers an das Produktteam zur Mitwirkung an der Produktentwicklung • Pflege der Customer Support Knowledge Base und Verwaltung des Zendesk-Boards sowie Schnittstellenfunktion zwischen relevanten Fachabteilungen und Customer Support Dein Profil • Relevante Berufserfahrung im Bereich 2nd Level Support und/oder Produktmanagement eines regulierten (Finanz-) Umfeldes • Kenntnisse im Bereich Wertpapier/Kryptohandel und Abwicklung sowie Zahlungsverkehr von Vorteil • Leidenschaft für Produktverbesserungen zur Erzielung exzellenter Kundenerlebnisse • Resilient in der Ausübung deiner Aufgaben und erfahren im Konfliktmanagement bis zur Lösung • Verhandlungssichere Deutsch- und gute Englischkenntnisse Benefits • Wettbewerbsfähige Vergütung • Stabilität durch die Börse Stuttgart und viele Entwicklungsmöglichkeiten • 100% Flexibilität: arbeite von wo du willst, wann du möchtest • State of the Art technisches Umfeld • Learning and Development Budget (500 € jährlich) • 30 Tage Urlaub Sheila Herrmann Klingt gut? Sheila freut sich auf dein Profil (z.B. Lebenslauf/LinkedIn/GitHub – Anschreiben nicht notwendig) unter jobs@bsdex.de und meldet sich innerhalb von 72 Stunden bei dir! #bsdex #boersestuttgartdigitalexchange #remote #homeoffice #berlin #stuttgart #crypto #krypto #bitcoin #ethereum #wertpapier #finance #finanzdienstleistung #fintech #payment #provider #handelsplatz #madeingermany #2ndlevel #support #customerservice #customerexperience #operations #productoperations
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Full Time Remote
Germany
18 days ago
Standort: Berlin oder Stuttgart oder 100% remote in Deutschland Du lebst nicht in Berlin? Kein Problem, wir leben eine remote Arbeitskultur! Über BSDEX Wir, die Boerse Stuttgart Digital Exchange GmbH, sorgen für den technischen Betrieb der BSDEX, dem ersten regulierten Handelsplatz für digitale Vermögenswerte in Deutschland. Wir setzen hohe Standards in Bezug auf Transparenz und Sicherheit und bieten einen zuverlässigen und vertrauenswürdigen Rahmen für den Handel mit diesen neuen Assets. Um dieses ehrgeizige Unterfangen zu verwirklichen, suchen wir neue Kollegen (w/m/d), die bereit sind, Verantwortung zu übernehmen, die eine gute Portion Pioniergeist und Mut mitbringen. Mission Börse Stuttgart Digital Exchange bietet privaten und institutionellen Kunden einen vertrauenswürdigen und zuverlässigen Weg, digitale Vermögenswerte zu handeln und zu verwahren. Deine Rolle • Mitarbeit im Bereich Product Operations mit starkem Fokus auf 2nd Level Support • 1st Level Support Unterstützung bei der Bearbeitung inhaltlicher Fragestellung und regelmäßige Team Schulungen • Bearbeitung direkter Privatkundenanfragen, Edge Cases und Problemvorfälle sowie Verantwortung für die Kommunikation bei kritischen Vorfällen in enger Zusammenarbeit mit dem Team • Bearbeitung von Kundenfeedback und Gewährleistung eines regelmäßigen Wissenstransfers an das Produktteam zur Mitwirkung an der Produktentwicklung • Pflege der Customer Support Knowledge Base und Verwaltung des Zendesk-Boards sowie Schnittstellenfunktion zwischen relevanten Fachabteilungen und Customer Support Dein Profil • Relevante Berufserfahrung im Bereich 2nd Level Support und/oder Produktmanagement eines regulierten (Finanz-) Umfeldes • Kenntnisse im Bereich Wertpapier/Kryptohandel und Abwicklung sowie Zahlungsverkehr von Vorteil • Leidenschaft für Produktverbesserungen zur Erzielung exzellenter Kundenerlebnisse • Resilient in der Ausübung deiner Aufgaben und erfahren im Konfliktmanagement bis zur Lösung • Verhandlungssichere Deutsch- und gute Englischkenntnisse Benefits • Wettbewerbsfähige Vergütung • Stabilität durch die Börse Stuttgart und viele Entwicklungsmöglichkeiten • 100% Flexibilität: arbeite von wo du willst, wann du möchtest • State of the Art technisches Umfeld • Learning and Development Budget (500 € jährlich) • 30 Tage Urlaub Sheila Herrmann Klingt gut? Sheila freut sich auf dein Profil (z.B. Lebenslauf/LinkedIn/GitHub – Anschreiben nicht notwendig) und meldet sich innerhalb von 72 Stunden bei dir! #bsdex #boersestuttgartdigitalexchange #remote #homeoffice #berlin #stuttgart #crypto #krypto #bitcoin #ethereum #wertpapier #finance #finanzdienstleistung #fintech #payment #provider #handelsplatz #madeingermany #2ndlevel #support #customerservice #customerexperience #operations #productoperations
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Full Time Remote
Anywhere
1 month ago
We have been a 100% remote-first company since 2014. Our headquarters are in Washington DC. 🎥 What are we doing at Uscreen? Uscreen is a hyper-growth (and profitable) bootstrapped product-led SaaS business. We are revolutionizing the way that video-based entrepreneurs & creators monetize their content. Uscreen has grown from 30 to 100+ employees over the last year — with the best yet to come! Uscreen provides an all-in-one platform for entrepreneurs to sell subscriptions, VOD, and live-streamed events on the web, through mobile apps, and via OTT (over-the-top) devices. 10,000+ video creators build, market, and sell their content with Uscreen — and they generate hundreds-of-millions of dollars in revenue doing it. 🚀 What you’ll do *Craft high quality, easy-to-follow content for our Help Center *Quickly grasp, distill, and translate technical features and workarounds into a format that is easily digestible for clients of all technical levels *Remain up-to-date with our constant product updates and proactively update help guides based on priority *Maintain a meticulous, methodical organizational system for prioritizing both updated and new help guides *Meet or exceed content creation deadlines *Use Github to deploy new code to our internal testing and documentation environment *Work closely with all client-facing teams and platform Product Managers; regularly receive and implement feedback with ease 🔥 Do you have what it takes? *Impeccable sense of grammar and punctuation (American English) *2+ years of experience managing content *2+ years of experience writing (with writing samples to support) *Ability, or willingness to learn, Ruby and Javascript *Experience in SaaS *Experience writing/editing scripts for videos *Detail-oriented with strong organizational skills *A functional workstation & quiet working space *Able to overlap a minimum of five (5) hours with our Washington DC-based team. (9am-5pm Eastern Time). We strongly prefer someone located in the following time zones: UTC – 3, UTC – 4, UTC – 5, UTC – 6, UTC – 7, UTC – 8. 🎯 Bonus if you have: *Experience using Github *Experience in software engineering or software development ✔️Are you interested in applying? Click the “Apply” button and fill out the short form We review the applications and email candidates who qualify for the second round The qualified candidates will be asked to do a test task: usually a video of yourself answering a few questions. After we review the submissions, we will organize a Zoom interview with the successful candidates.
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Contract Remote
Europe
$7 per hour 1 month ago
Pronounced "You and I", UENI is a SaaS platform that provides easy solutions to help small businesses get online and grow their business. Our goal is to simplify what small businesses need to do in order to get more visibility, customer leads, and sales. Already trusted by over 600,000 thousand small businesses across 11 countries, UENI is the one-stop-shop for all the tools a small business needs to grow. Founded in 2014, we have already raised over $30 million from Angel Investors. We are a team of 70+ people working remotely from 11 countries. We take pride in our professional, learning-oriented, and friendly working environment that values constantly doing our best in every aspect of our work. We’re looking for top-of-the-range candidates to join our onboarding team helping welcome new customers but also ensuring the loyalty of existing customers. Hours: The hours for this position will vary depending on business requirements. However, it is essential that the person who is chosen for this role can work for 8 hours per day, 5 days per week with occasional working weekends from 10:00 until 19:00 BST. Please note that this is a contract role, paid $6.50 by the hour. Responsibilities * Primarily call-based job, onboarding customers via inbound pre-booked meetings using online video call or voice call services. * Effective communication and coordination to facilitate a successful onboarding process for the customers * Providing technical support advice * Problem-solving, diagnosing technical faults and providing a solution if possible * Liaising with different departments to ensure that the customer’s issues are being dealt with * Informing and educating customers about new offerings and products * Educating our growing customer base in the use of our tools and the technology which backs it up. * Collating and filtering feedback from customers and make suggestions as to how we can improve our service and increase efficiency Requirements * Fluent in English * 1+ years in a Customer Service role responding to large volumes of customer-facing phone calls * Strong communication skills, some of our team members are located in other offices * Experience working remotely is an advantage * Experience of working in, or a desire to work for a startup company (We care about what we do and we work hard). * Ability to learn quickly - many in-house tools bespoke tools to navigate through. * Good attention to detail: Ability to quickly discern grammatical errors, image mismatches, and other bad categorical content related issues * Ability to communicate technical information to non-technical audiences * Desirable: Fluent in Spanish (Latin America) or Fluent in Portuguese (Brazil)
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Full Time Partially Remote
Manchester, United Kingdom
$17.5k per year 1 month ago
My client is a successful Online Travel company. Due to expansion and growth they are looking to hire a customer service Travel advisor. They have an exciting opportunity for several Travel Advisors to join their Customer Service team, supporting with making every step of the customer’s journey towards the beach perfect, simple and stress free. You’ll be the first point of contact for customers. From making a payment to changing dates of a holiday, you are here to assist customers with their pre and post-holiday queries across our multiple contact channels. If you’re passionate about delivering a customer experience that is one to remember, you’re a team player and ready to work in a fast paced and challenging environment. You are just what we are looking for. Key Responsibilities for the Customer Service Travel Advisor: Taking enquires via our multiple contact channels – telephone, messaging platform, email and social media. Taking ownership of effectively dealing with customer queries and trying to resolve any issues in a confident manner. Identifying the customers’ needs through effective questioning and selecting appropriate products to match the customer requirements or resolve their queries. Processing customer requested amendments to their upcoming holiday. Consistently demonstrating a strong focus and drive to achieve targets within agreed deadlines. Working as part of a team as well as working independently to handle and manage workloads. Increase customer loyalty, delivering customer satisfaction, delivering consistent and professional communications. Demonstrating up to date product and brand knowledge while having an in depth knowledge relating to our portfolio of destinations and supplier products. Knowledge, Experience and Skills for the Customer Service Travel Advisor: Experience of working in the travel industry or contact centre in a high activity inbound or outbound customer service role. Experience of achieving KPI’s. Ability to work well under pressure. Ability to effectively prioritise, plan and organise work load. Ability to resolve customer issues in a professional and empathetic manner. Strong attention to detail. Sound interpersonal and rapport building skills. Outstanding communication skills. Working hours: you will be required to work 37.5 hours on a rotation over 7 days a week. Our opening hours are Monday to Friday 08:00-18:00 and 09.00-17.00 on Saturday and Sunday. Hybrid working – so based from the Manchester office 1 day a week and the reaming shifts working for home £17,500
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Full Time Non-Remote
Singapore, Singapore
2 months ago
Unlock Better with TAIGER Everything we do at TAIGER is driven by a common belief that work as we know it can be done better. This is why at TAIGER, we develop hybrid artificial intelligence that understands language and logic, helping enterprises unlock better automation, better insights and ultimately better growth and human fulfilment. Together with our clients and partners, we are solving challenging tasks in various industries. Tasks that involve billions of dollars of man-hours and infrastructure. Tasks that are thought to be impossible to apply cognitive automation and AI. Today, some of the world's leading enterprises and government organisations use our technology for complex and high value work like digital non-client onboarding, fraud detection, customer service and engagement amongst others. Our game-changing work on emerging technologies like Ontologies and Graphs, and Natural Language Technologies is featured on Gartner's Hype Cycles in 2021. TAIGER is also named as an IDC innovator in AI in 2019, and we are proudly accredited by Singapore's Infocomm Media Development Authority (IMDA). TAIGER is looking for an ICT Engineer to join our award winning team. Responsibilities ● Provide day-to-day IT support to local, remote offices and global users using the ticketing system, in-person, email, and instant messaging ● Assist with installation, configuration, and ongoing usability of laptop computers as well as peripheral equipment and software ● Build and set up of user accounts as well as the deployment and support of computers to new employees ● Collect equipment from exiting employees ● Monitor and track all IT assets usage/availability and their warranty ● Monitor and track all IT tools cost and usage and review with respective owners ● Work with vendor to manage internet connectivity and Access Points ● Assist in IT needs for the staff or executive meetings ● Maintain user accounts in 3rd party services and tools such as AD, SSO, etc ● Improvise opportunities to develop solutions through automation Requirements ● Minimum 2 years' experience in a desktop/helpdesk support role with demonstrated proficiency in troubleshooting, technical problem solving, outstanding customer support ● Excellent customer service, organizational, prioritization, multitasking, and communication ● Ability to think-out-of-the box, anticipate users' needs and optimize IT processes ● Strong knowledge and experience in life cycle management for Mac and Windows systems, MS Office, Office 365/Outlook, Google WorkSpace ● Strong knowledge and experience with help ticketing systems such as JIRA ● Strong troubleshooting experience in wireless, printing, mobile, VPN, browser-related portals, hardware support and service, AV system support, desktop network troubleshooting ● Desired demonstrated ability for supporting, ZOOM, Cisco VPN,Access Point ● Desired demonstrated experience of level 1 networking TAIGERs are different. With a multinational and multicultural team headed by talents drawn from leading global companies, diversity is our strength. TAIGERs come from all walks of life, bringing to every piece of work varied experiences and expertise. Just as every TAIGER is unique, no two days at TAIGER are the same. Through working on diverse projects across geographies, every day is a new opportunity to master our craft and impact the future of work. Here at TAIGER, we share a common question—what else can we unlock better?
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Full Time Non-Remote
Hyderabad, India
2 months ago
• Cold call prospects that are generated by external sources of lead. • Understand customer needs and requirements. • Develop sales opportunities by researching and identifying potential accounts. • Identify decision makers within targeted leads to begin the sales process. • Close sales and achieve quarterly quotas • Research accounts, identify key players and generate interest • Maintain and expand your database of prospects within your assigned territory Job Requirements • Bachelor’s degree required. • Female Candidates preferred. • Freshers to 1 year of Experience • Self-motivated, aggressive, and independent. • Languages Known: - Telugu, English & Hindi. Freshers to 1 Year Experience 1.72 Lac to 2 Lac Btech / MBA Hyderabad. Name Amani Bezawada Designation HR Company KRS GROUP Address Plot No:8-2-684/4/16 Anand Banjara Line, Rd Number 12, Banjara Hills, Hyderabad, Telangana-500034 City Hyderabad Pin 500034 Tel (040) 23313489 Fax amani@izura.in www.izura.in
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Full Time Remote
Europe
2 months ago
Superside is looking for a dedicated, reliable and driven Ops Support Specialist to serve a fundamental role within the Operational Excellence area. Superside is a fully remote future-of-work startup, offering strategic creative solutions to big brands, including Amazon, Facebook, Salesforce, Experian, Puma, LVMH, S&S Activewear, RedBull, ++. We find and recruit the best people from the top tier firms around the world, now in close to 60 countries. We're backed by Y Combinator, Slack Fund, Freestyle Capital, and High Alpha. We're looking for top talent The Ops Support Specialist will be responsible for monitoring account health on customers’ first level of contact. This involves monitoring the communication among customers and Creative Project Managers to identify concerns and/or early indications of dissatisfaction and reporting these to the Project Support team. What you'll do ● Support the Operational Excellence and PSO teams in understanding customers’ needs and concerns by: -- Day-to-day monitoring and observation of the interactions between the Superside team and customers. -- Identify and report early indications of customer dissatisfaction, project/account challenges, and other factors that could have a direct effect on accounts’ health based on guidelines and instructions from the Operations Team Lead. -- Developing bi-weekly quality scores and detailed notes for each assigned account following a defined set of account health criteria. -- Providing recommendations on improvements to our account health monitoring based on observed gaps or other learnings -- Identifying and recording growth opportunities, customers’ interests, doubts on Superside processes, among others -based on customer communications with CPMs. -- Gathering, cleaning, and storing data in support of ongoing operational analytics. ● Support the Strategic Operations team to optimize the operational processes by: -- Conducting research and data gathering in support of ongoing operational analytics. -- Recording learnings and principles over time regarding warning signs in communications, operations, etc. - and then test those learnings to see how they hold up. -- Be an expert on Superside processes to act as a resource to other Supersiders who may have questions related to our processes. What you'll need to succeed ● High personal standards for quality, accountability, and reliability. ● Excellent communication skills - Fluent in written English. ● Outstanding attention to detail and quality monitoring skills. ● Previous experience working with Excel and Google Sheets. ● Willingness to learn and adapt to changes quickly in a fast-paced environment. ● Availability to work some weekends. ● Past operational or customer support experience is a bonus. Why join us? ● Global community with people across almost 60 countries ● Flexibility of working from anywhere in the world with leading global brands ● Highly competitive salary with potential for earning equity in the company ● Paid vacation and training ● A career path towards increased responsibility, mentorship and leadership ● Continuous learning, development, and certification in our global Academy ● A trusting, ego-free and truth-seeking environment ● A high-pace, high-energy, and high-performance environment ● Pioneering the future of work with a fair, friendly and supportive community ● Disrupting a massive global industry with a huge market opportunity
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Full Time Remote
Anywhere
6 months ago
**WANTED: Highly Motivated And Process-Oriented Customer Support Agent To Help Us & Our Awesome Clients Succeed Even Further** This is a full-time remote position and we're looking for people that can work according to PT (GMT -8) or CST (GMT +8) timezones! **Your role** You’re going to be helping our clients and customers to solve issues and questions regarding the powerful tools we supply them. This will bring them more success. If you’re searching for a job that allows you the flexibility to work from wherever you’d like and still be a key part of a movement, this could be a perfect match for you. We’re helping small businesses, agencies, and entrepreneurs grow faster and raise the standard of quality for their customers like we do for our own. **Your Responsibilities Will Include:** Management of open customer support tickets within our Help Desk software. Moderation of our private online communities, encouraging quality discussion between our users and making sure that any issue is correctly taken care of. Helping our webinars and training run as smoothly and with as much engagement as possible. Being the bridge between our users and our development/product team to make sure that all the issues are addressed. Making sure our customers can find training topics as needed. Helping us provide all the instructions and advice our clients may need, so they can best use our tools and their powerful feature for their own success. You’ll be provided with everything you’ll need for success, including: Proven and tested scripts, processes, and training to support all your work and tasks. Helpful and ongoing feedback, with direct contact not only to the support manager but other company managers and directors as well. A valuable opportunity to learn, grow, and become an even more successful customer success professionals, with a company founded on the values of continual learning and growth. The opportunity to have fun every day with a team of passionate, hard-working people just like you!! **Preferred Skills And Experience** Process Driven: You know how to follow defined processes and routines, and learn with that. You can keep up with a task list and understand priorities to make your day more productive and achieve better results. Improvements Seeker: You like to see processes and how they can go better. Our clients and we have to follow routines, of course, but why not think of how they can be better executed? Positive Mindset: You should be able to deal with eventual unsatisfied customers and to provide awesome assistance to revert that customer’s impression. Coachable: You will master your role by working with both our support manager and your fellow support associates. An open mind and desire to improve will propel your performance forward. Team Oriented: Our team thrives on close collaboration and good-natured competition. As part of the support team, your positive working relationship is as important to us as it is to you. Self-Starter: Because you will be working from home, it’s essential for you to be able to manage your time well and efficiently handle your own schedule. Agile: Maybe a few steps are not yet traced (or they’ve changed!), so you have to be able to take decisions and actions quickly to keep our work done and our clients happy. Previous Customer Success Experience: A nice history of success in B2B businesses’ customer success role/support making their customers happy. Impeccable written and spoken English: We don't care if you're a native English speaker as long as you can serve our clients flawlessly. If you do not have this experience on your resume, you will not be considered for the job. If this role sounds like the ideal opportunity for you right now - **Apply Now!** https://ampifire.applytojob.com/apply/oYeO0cYTpq/SolutionDriven-Customer-Support-Specialist?source=RemoteHub **About us** We're a rapidly growing tech start-up and every person on Our Team matters. We provide flexible working hours and location independence to ensure a healthy work/life balance so we can all continue to work and grow together. With over 30+ people across 10+ different countries working with us now, you'll get to interact with a whole host of characters from all walks of life, with many shared values. AmpiFire grew from a need to “Level The Playing Field” against bigger businesses that bully smaller competitors, even when ‘the little guy’ serves their customers and communities better! So we Empower The Underdog by getting them greater exposure and attention online – allowing them to spread their message in a way that really has an impact and lets them grow. That is Our Mission – and that will be the noble cause you become part of (and get rewarded for) when you join us. Durata contractului: 43 de luni Job Types: Full-time, Contract
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Full Time Remote
Anywhere
6 months ago
**WANTED: Highly Motivated, Communicative And Skilled Key Account Manager To Help Us & Our Awesome Clients Succeed Even Further** This is a full-time remote position! **Your role** You’re going to be helping our clients and customers to solve issues and questions regarding the powerful tools we supply them. This will bring them more success. If you’re searching for a job that allows you the flexibility to work from wherever you’d like and still be a key part of a movement, this could be a perfect match for you. We’re helping small businesses, agencies and entrepreneurs to get back on their feet grow faster and raise the standard of quality for their customers like we do for our own. **Your Responsibilities Will Include:** Management of open customer support tickets within our Help Desk software. Onboarding new customers and making sure they know the exact plan to achieve their success. Moderation of our private online communities, encouraging quality discussion between our users, and making sure that any issue is correctly taken care of. Being the bridge between our users and our development/product team to make sure that all the issues are addressed. Making sure our customers can find training topics as needed. Training and reinforcing processes and standards for our clients and customers both via email or telephone. Maintaining a routine of meetings and calls with our customers to understand their expectations and make sure they have all the information they need. Helping us provide all the instructions and advice our clients may need, so they can best use our tools and their powerful feature for their own success. Collecting and analyzing satisfaction surveys from our clients, addressing issues and making sure we provide the best service possible to them. Collecting and analyzing reports to create plans on how to improve each client’s results. You’ll be provided with everything you’ll need for success, including: Proven and tested scripts, processes, and training to support all your work and tasks. Helpful and ongoing feedback, with direct contact not only to the support manager but other company managers and directors as well. A valuable opportunity to learn, grow, and become even more successful customer success professional, with a company founded on the values of continual learning and growth. The opportunity to have fun every day with a team of passionate, hard-working people just like you!! **Preferred Skills And Experience** A College graduate Exceptional English and Communication skills - both written and oral Has experience with software and can handle technology very well Has experience in sales, customer support or key accounts management Knows how to guide your clients and how to nurture relationships with them Knows how to identify opportunities and how to deliver it for the customers Understands the big picture and how each process and action might help the company Is coachable and knows how to give and receive feedback Self-motivated and capable of organizing your routine efficiently If this role sounds like the ideal opportunity for you right now - **APPLY NOW **using this link: https://ampifire.applytojob.com/apply/HPUQ4EDspw/Skilled-Key-Account-Manager?source=RemoteHub **About us** We're a rapidly growing tech start-up and every person on Our Team matters. We provide flexible working hours and location independence to ensure a healthy work/life balance so we can all continue to work and grow together. With over 30+ people across 10+ different countries working with us now, you'll get to interact with a whole host of characters from all walks of life, with many shared values. AmpiFire grew from a need to “Level The Playing Field” against bigger businesses that bully smaller competitors, even when ‘the little guy’ serves their customers and communities better! So we Empower The Underdog by getting them greater exposure and attention online – allowing them to spread their message in a way that really has an impact and lets them grow. That is Our Mission – and that will be the noble cause you become part of (and get rewarded for) when you join us. Durata contractului: 24 de luni Job Types: Full-time, Contract, Freelance
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Full Time Non-Remote
Mangalore, India
7 days ago
JOB DESCRIPTION The Customer Support Team Lead in ARL is responsible for overseeing the daily operations of the Customer support team as well as participating as an active member of the team. Generating the tickets of service requests, assigning them to the respective department and communicate the same to internal and external stake holders. This position is an advocate in the overall culture, vision and values of Access Research Labs. Key Roles and Responsibilities: ● To ensure provision of quality customer service in the Company ● Put in place processes and procedures for the Support team to develop trusted customer relationships through professional, reliable and authentic interactions including achieving the company wide objectives ● Assist the team to develop a thorough understanding of each client's individual needs to head off potential issues before they become problems ● On a daily basis you will be interacting over phone and emails with managers, CEOs, customer support executives or field service engineers ● Leads the customer support team on day-to-day business, coaching individuals to achieve their full potential and supporting a culture of continual improvement ● Provide effective management of all escalated issues and continuous improvement of business processes ● Delegate different customer service duties to team members to ensure a faster and smoother flow of operations ● Communicate agreed performance standards and targets ● Measure individual performance against standards and targets ● Design action plans to close any performance gaps ● Provide monthly recommendations and demonstrate improvement in performance on a statistical basis ● Implement performance investigations and disciplinary steps where necessary ● Develop creative coaching methodology ● Implementing coaching plans ● Ensure all coaching documentation is updated and centrally accessible ● Ensure that all relevant information of all staff members is fully updated on centralized folders ● Ensure policies, procedures and processes are completely understood by all CSRs ● Ensure conformity to the policies, procedures and processes ● Develop motivation plans for the team and contribute to the wider company plans to improve staff well-being ● Working on various reports such as agent performance, top queries, CSAT, Quality score. Knowledge, Skills and Abilities required: ● Proven people management and leadership skills ● Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills. ● Mentoring/coaching skills/experience/Leadership skills/ Excellent interpersonal skills ● Problem solving and decision-making skills ● Previous experience in managing customer focused teams ● Proven experience in managing a service and support focused team culture ● Flexible to work in rotational shifts ● Available during holidays to manage crisis like situation. Work Experience: At least 4 years working experience in a customer service environment of which 1 year must have been in management or supervisory role Education Qualification: Minimum Bachelor s degree from any stream Job Role: Customer Support-Team Lead Job Location: Mangalore Salary: Not Disclosed by Recruiter Industry: IT Services & Consulting Functional Area: Customer Success, Service & Operations Employment Type: Full Time, Permanent
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Full Time Remote
Israel
13 days ago
About The Position SysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions is looking to recruit an awesome candidate who will contribute to the Support department as a Tier 2 Customer Care Engineer. We’re seeking a sharp, fast learner who will deal with a broad spectrum of tasks. You’d be working with a highly motivated team that constantly evolves and reinvents itself. We love challenges and creative solutions and we expect the same from you. If you think this is an environment you want to work in, keep on reading. The Tier 2 Customer Care Engineer is one of the final escalation points within the Customer Care Organization. Technical issues that cannot be resolved by The level 1 support staff are escalated to the Tier 2 Customer Care Engineer. This Engineer is capable of troubleshooting and resolving difficult and complicated issues by analysing logs and having remote sessions with our clients Duties and responsibilities: 𐤟 The primary focus of this job is providing escalated support and solving tickets that Tier 1 could not solve in a timely manner. 𐤟 This support will be both remote sessions with clients and direct phones/Email conversations with clients. 𐤟 Perform advanced troubleshooting and updating knowledge bases articles with solutions performed. 𐤟 Recognize and escalate difficult technical issues to appropriate senior resources. 𐤟 Able to multitask and work issues at the same time. 𐤟 Respond to email and phone with professional and timely responses. 𐤟 Provide world-class customer service while helping customers. 𐤟 Handle incoming tickets and provide clients with updates. Requirements: 𐤟 Ability to demonstrate strong analytical and problem-solving skills. 𐤟 Possesses strong customer relation skills. 𐤟 Ability to handle multiple priorities. 𐤟 Perform in an effective and timely manner all the tasks required. 𐤟 Work as a member of the Technical Support team and with other departments (i.e. R&D, PM) to exceed SysAid customer’s expectations for technical support. 𐤟 Exhibit above average reasoning ability by clearly defining problems, analyzing data, establishing facts and drawing valid conclusions. 𐤟 Represent SysAid in a professional manner, especially when providing online support. 𐤟 Excellent written communication and verbal skills, as well as strong listening skills. 𐤟 Must speak fluent English Education and Experience: 𐤟 3 years experience as a software support representative 𐤟 Experience in remote support to customers for a cloud-based (SaaS) product 𐤟 Familiarity with ITSM tools 𐤟 Networking and LAN administration knowledge 𐤟 Proficient knowledge of database structure with the ability to enter, manipulate and pull data primarily MSSQL/MySQL. 𐤟 Knowledge of Windows operating systems 𐤟 Familiarity with Linux – Advantage. 𐤟 ITIL certification – Advantage 𐤟 Familiarity with application servers 𐤟 Familiarity with domain controller configuration 𐤟 ITIL certification – Advantage
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Full Time Remote
Anywhere
4 months ago
Are You A Veteran In The Online Marketing & Tech Space Looking For Your Next Leadership Opportunity? Join The World's First Content Amplification Platform And Implement Your Vision Of A World-Class Customer Experience Tell me if this sounds like you… You’ve been in a senior role at an online marketing or tech company for a few years now and you’re great at what you do. You love the fast-paced, high-growth environment. And you’re absolutely obsessed with great customer experience because it’s directly tied to a company’s long-term success. It's only by wow-ing your customers at each step in their user journey that you can make them life-long customers, right? But… You’re looking for something new. A new challenge; a new leadership opportunity... If this is you, this role might be exactly what you're looking for. With us, you'll: Be responsible for designing and leading our entire customer journey Become our customers’ strategic partner and have a direct impact on the success of their businesses Join a rapidly growing start-up of 50 people (and counting) Encourage a customer-centric culture within our team and coordinate our internal resources to constantly improve the customer experience It's a BIG task. So if you're up for it, this page could literally change the course of your career. But only if you keep reading. First, though, a little bit about us. Who We Are AmpiFire.com helps small businesses compete with large corporations for exposure online. Typically the giants have a huge advantage, but we level the playing field. We do this by publishing content about our clients on some of the world's biggest websites. And we've been incredibly successful at it. In fact, we've almost doubled our business year on year. To grow this fast, we've focused most of our energy on sales. But to grow even more, we have to massively improve our customer experience, satisfaction, and loyalty. And that's why we need you to come in and take the lead. As our Customer Success Director, your number one priority is mapping out and implementing a seamless customer experience from A to Z. That means maintaining: High usage rates Low churn rates Increased customer lifetime value [LTV] High upsell conversions High customer satisfaction levels across the company But what's in it for you? Why would you want to join us? 6 Reasons To Join AmpiFire As Our Customer Success Director 1. Run Your Own Show This is a leadership role where you'll work closely with our CEO and CTO to develop and implement our vision for customer success. But it's your show to run. We trust in your experience to make the right decisions and meet our company objectives. So there won't be any micromanaging or hand-holding. Of course, we'll support you in any way we can because your success matters. But you're in charge of this department including hiring and growing your team. And you'll be responsible for making sure that every one of our clients is successful using our powerful content marketing and distribution tools. If you're ready for this level of responsibility, join our team. 2. Let Your Problem Solving Skills Shine We know that designing a customer journey strategy is a challenge. Especially because two customers are never the same. A generic, one-size-fits-all experience is not what we’re looking for. So you’ll have to know how to segment our users and meet their specific needs, at scale. If that wasn’t enough, your ability to balance our "big picture" needs with the details that customers care about will be just as important. You'll be responsible for a lot in this role. But since making data-based decisions is your superpower, we trust that you’ll build and maintain a customer experience that meets and exceeds our customers’ expectations. If you're passionate about finding the best solutions to unique customer experience challenges, this job is for you. 3. Stability You Can Count On Unlike most startups, you won't have to worry whether the company will be around next year. We've been profitable since day one. And we have money in the bank, so we're not relying on the next bank loan or investment round to keep going. Join us, and you will enjoy a unique mix of stability and fast growth. 4. Make A True Difference To Our Customers Our customers' businesses depend on getting exposure online. If they do, they'll thrive. If they don't, they're in trouble. We serve small businesses almost exclusively. And we understand that for our society to succeed, small business has to as well. That's why your role in making sure our customers get the most out of our product is so crucial. If you're successful at it, they'll be successful, too. You won't be supporting some anonymous executives. These are real people with real stakes. Join our company and help make a true difference. 5. Fun And Supportive Work Environment We're a tight-knit group of people from around the world. Once a year, we all go on a trip to
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Freelance Remote
Anywhere
5 months ago
We are currently looking for smart and energetic candidates to join as Virtual Assistant for our Customer Care/Operations Team serving the Americas time zone. Responsibilities: Review and answer chats Review and answer voicemails and phone calls Review and answer company WhatsApp messages Process new customer requests Email Management Customer Content Posting Email campaigns to customers Use the latest communication technologies such as Skype, Online chat, WhatsApp, Emails etc. Communicate clearly and professionally both verbal and written Represent the company and its products in an ethical and professional manner Required Skills: Timing - 9AM - 6PM MT Proficient in oral and written English and communication Ability to analyze information professionally Analytical skills Basic technical support knowledge and computer skills background, use spreadsheet, word processing, presentation, and email software applications Effective listener and understanding customer expectations Ability to work remotely, reaching international customer base If interested, please send us your CV to email: assistant.va1@placidway.com We will be in touch with the best candidates to schedule interviews
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Full Time Remote
Anywhere
6 months ago
*** APPLICANTS WELCOME ACROSS THE CONTINENTAL UNITED STATES; THIS IS A REMOTE POSITION *** TO APPLY: https://www.fountain.com/tawkify/apply/remote-matchmaker What’s In it For You An unparalleled opportunity to create a positive impact Flexibility and freedom of a remote work environment Learn on the job in one of Silicon Valley’s fastest-growing companies Uncapped earning potential Responsibilities Client Experience: Provide superior service in a personalized manner Match Scouting: Recruit quality matches on/offline for Tawkify clients Compatibility: Thoughtfully select and video screen potential matches Date Planning: Plan personalized first dates (virtual and in-person) Coaching: Deliver feedback, insights, and expert guidance Teamwork: Work alongside Matchmakers and Tawkify HQ Job Qualifications Minimum Qualifications 3+ years of proven success in a client-facing role 1+ years of proven ability to adapt to new technologies with ease Professional environment for remote work Preferred Qualifications Degree in Brain/Cognitive Sciences or Human/Social Sciences 1+ years of experience as a professional matchmaker or date coach 1+ years of experience with cloud-based technologies Professional training in Emotional Intelligence (EQ) Tawkify is an equal opportunity employer and enthusiastically encourages people from a wide variety of backgrounds and experiences to apply. Tawkify does not discriminate on the basis of race, color, religion, sex (including pregnancy), gender, national origin, citizenship, age, mental or physical disability, veteran status, marital status, or sexual orientation.