Remote Helpdesk jobs

Job responsibilities Covering our Help Desk answering incoming calls and responding to submitted service requests Troubleshooting and fixing operating system failures at the desktop level Network administration User application support Printer setups and configurations Providing an exceptional customer service experience to our customer Required skills One or more years of paid experience in an IT service support role or a similar role The unpaid experience might be taken into consideration

Educated to A Level or equivalent and hold ITIL Foundation level accreditation Ability to demonstrate previous 2nd line analysttechnical experience preferably gained within a Local Authority or large organisation Proficiency in Microsoft Azure SharePoint Group Policy Exchange and Microsoft Office up to 365 A history of exceeding targets and prioritising workload effectively Excellent written and verbal communication Great customer service Ability to demonstrate a high level of troubleshooting

Position Field Services Technician 1 Employment TP Location Detroit MI 48236 Note Vaccination is mandatory or Candidate should be able to took Vaccine Job Description Minimum Experience 13 Years of field Services Technician 1 As a member of the Field Service Operations team the candidate will provide high quality support with very good customer service technical expertise and timeliness This position has frequent contact with end users peers and managers primarily facetoface as deskside support

Phone support experience necessary Technical helpdesk or technical call center experience is necessary Disciplined systematic problem solving skills required Handson work experience with the following Windows Operating systems Servers Windows Experience in Apple products support iMac iPad Knowledge of Active Directory MS Exchange Office 365 ITSM ticketing tools such as Service now Remedy User account creation for Active Directory Exchange Mailboxes Distribution lists Remote desktop connectivity