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Phone Support

Remote Phone Support Jobs

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Popular skills: JavaScript, Java, Python, AWS
3 jobs
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Full Time Remote
Philippines
$5 - $6 per hour 14 days ago
Do you have experience in Outbound Sales looking for an opportunity to advance your career? Magic is looking for people with skills and experience in cold calling potential clients and pitching the client’s company. If you are an effective communicator, driven and passionate team player, and result-driven salesperson, we have the perfect job for you! Job Type: Full Time Schedule: Tuesday to Saturday, 12 AM - 9 AM PHT (Monday to Friday, 9 AM to 6 PM PST/US Time Zone) 40hours/week Roles and Responsibilities: Make 50-100 phone calls a day Call businesses and give them a super simple pitch Follow up with potential prospects via phone or email Set up appointments with interested prospects and the account management team to close deals Minimum Qualifications: At least 6+ months of cold calling experience At least 6+ months of B2B Sales Experience Excellent English communication skills Basic WFH Equipment Requirements: A work-from-home setup (Laptop/Desktop, Intel i3 or AMD Ryzen 1300 processor or equivalent) 4GB RAM Stable internet connection, preferably at least 5Mbps Earphones/Headset with noise-canceling mic, and a quiet working environment Benefits of Working through Magic: Starts at 5$ per hour! Fully remote work
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Contract Remote
Europe
$7 per hour 1 month ago
Pronounced "You and I", UENI is a SaaS platform that provides easy solutions to help small businesses get online and grow their business. Our goal is to simplify what small businesses need to do in order to get more visibility, customer leads, and sales. Already trusted by over 600,000 thousand small businesses across 11 countries, UENI is the one-stop-shop for all the tools a small business needs to grow. Founded in 2014, we have already raised over $30 million from Angel Investors. We are a team of 70+ people working remotely from 11 countries. We take pride in our professional, learning-oriented, and friendly working environment that values constantly doing our best in every aspect of our work. We’re looking for top-of-the-range candidates to join our onboarding team helping welcome new customers but also ensuring the loyalty of existing customers. Hours: The hours for this position will vary depending on business requirements. However, it is essential that the person who is chosen for this role can work for 8 hours per day, 5 days per week with occasional working weekends from 10:00 until 19:00 BST. Please note that this is a contract role, paid $6.50 by the hour. Responsibilities * Primarily call-based job, onboarding customers via inbound pre-booked meetings using online video call or voice call services. * Effective communication and coordination to facilitate a successful onboarding process for the customers * Providing technical support advice * Problem-solving, diagnosing technical faults and providing a solution if possible * Liaising with different departments to ensure that the customer’s issues are being dealt with * Informing and educating customers about new offerings and products * Educating our growing customer base in the use of our tools and the technology which backs it up. * Collating and filtering feedback from customers and make suggestions as to how we can improve our service and increase efficiency Requirements * Fluent in English * 1+ years in a Customer Service role responding to large volumes of customer-facing phone calls * Strong communication skills, some of our team members are located in other offices * Experience working remotely is an advantage * Experience of working in, or a desire to work for a startup company (We care about what we do and we work hard). * Ability to learn quickly - many in-house tools bespoke tools to navigate through. * Good attention to detail: Ability to quickly discern grammatical errors, image mismatches, and other bad categorical content related issues * Ability to communicate technical information to non-technical audiences * Desirable: Fluent in Spanish (Latin America) or Fluent in Portuguese (Brazil)
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Full Time Remote
Anywhere
$300 - $800 per month 3 months ago
We are currently looking for smart and energetic candidates to join as Virtual Assistant for our Customer Care/Operations Team serving the Americas time zone. Responsibilities Customer Follow-up Understand customer needs Process new customer requests Review and answer online chats Review and answer voicemails and phone calls Review and answer company WhatsApp messages Review and answer customer Emails Customer Management Create working relationships with customers Provider exceptional customer service Delight customers with professionalism, relationship, and results Coordinate active communication between patients and providers Train the customer team on basic functions of our CRM. Customer Pipeline Management Prioritize customer requests based on needs Contribute towards meeting monthly customer goals Identify challenges and resolve issues related to coordination efforts Communicate clearly and professionally both verbal and written Represent the company and its products in an ethical and professional manner Required Skills Timing - 9AM - 6PM MST Proficient in oral and written English and communication Ability to analyze information professionally Basic technical support knowledge and computer skills background, use spreadsheet, word processing, presentation, and email software applications Effective listener and understanding customer expectations Ability to work remotely, reaching international customer base Use the latest communication technologies such as Skype, Online chat, WhatsApp, Emails etc. If interested, please send us your CV to email: assistant.va1@placidway.com We will be in touch with the best candidates to schedule interviews