Remote Technical Support Jobs

At MHW, we’ve reinvented the way emerging beverage alcohol products go to market in the United States and provide market-leading solutions for market access, sales fulfillment, and compliance management to producers and importers of beverage alcohol globally. MHW exists to provide efficient access to one of the most highly regulated consumer markets in the US. Efficient access allows entrepreneurs to thrive, innovation to take hold, and investment to be effective. We are looking for an individual responsible for providing front line support for networked end users. This individual will manage issues, and proactively manage desktop and laptop configurations to ensure maximum uptime. He/She will need to handle a wide range of issues including basic Windows support, networking troubleshooting, PC/laptop configurations and rebuilds, printer support and troubleshooting, installation of basic PC components and implementation of software upgrades. In addition, the position will provide first line application support for the MSOffice365 suite of products. The position is located in our Manhasset, NY based office. This is a multifaceted role in a dynamic and fast-paced company in the beverage alcohol industry. As a strong candidate for this position, you are: · A Seasoned Technology Professional: You have educational or comparable work experience in standard desktop and laptop configuration and maintenance, printer configuration and maintenance, support of standard office suite production including Office 365 and email. · A Team Player: We are a leader in our industry with a start-up mentality and many exciting business initiatives on the horizon. We work as a team to achieve successful implementation of our initiatives and company goals. You welcome the opportunity to roll up your sleeves and jump into whatever is needed, while balancing varying levels of responsibilities and multiple work streams. · A Relationship Builder: You are an effective and proactive communicator with the ability to build and uphold strong relationships and transparency with internal management and staff, as well as outside vendors and partners. · Results Oriented: You have demonstrated success in delivering results, overcoming obstacles, and driving change in a high growth business. You embrace challenges and aren’t afraid to contribute to overall IT strategic planning as well as execute daily tasks. · A Business Partner: You are forward-thinking with the ability to leverage your day-to-day experience into proactive solutions to challenges to the users and the organization. As a successful individual in this role, you will: · Work closely with IT leadership and teammates to address user issues in a timely manner, define and refine work scope and priority, communicate solutions in a timely manner and identify and propose solutions to recurring issues within the user base. · Monitor and address user issues in a proactive manner, with focus on addressing potential issue before they can impact the business environment. · Actively track, report, and communicate on project tasks, timelines, milestones, and overall quality of project activities and deliverables Benefits: · Medical, Dental, 401K, Paid Time Off, Paid Holiday’s, FSA (Flexible Spending Account), Employee Assistance Program MHW was named a Top Employee-Retention Company by Force Brands - Join us as we continue driving innovation and evolution in the beverage alcohol industry!

The Deskside Technician will provide client specific IT support to the End Users, handle IT related problems in order of priority and within the optimum time scale, in accordance with procedures and project SLA’s. Key Responsibilities • IT support of users • Hardware installation, movement and de-installation • Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.) • System and application changes testing, scripts preparation in MS Windows 7, 8 & 10 and MS Office 2010, 2013 & 2016/365 environment • Small project management related with new hardware or software installation • Software, patches and updates installation using MS SCCM Basic Networking experience.

Calle Caleruega 102-104. Planta 7 Madrid 28033 Scope of Work  We need a resource who will work with Jazz SME to Perform following activities in Jazz Madrid Office. o Provide any technical help to remove the old physical phones from the site ( We will arrange a remote Point of contact who can guide the resource over phone). o Help in arranging the MSteams physical phones, Setup of the phones and testing. –Remote team will be on call with resource. Date: 23-Nov-2021 10:00 AM to 11:30 AM local time 24-Nov-2021 10:00 AM to 11:30 AM local time

Intervention Date: 23.11.2021 9:30 AM LT Intervention Address: Muir of Ord, Ross-shire, IV6 7UJ Muir of Ord United Kingdom IV6 7UJ Scope of work: Install AudioCodes device, power up, assign IP addresses, and connect to network. Your technician should carry with him the following accessories: Windows laptop (with charger) with internet connection, DB9 COM port (or USB to DB9 com port adapter) and TeamViewer version 10 or 11 installed (verison to be specified by Neeco coordinator before the dispatch) Cell phone (with charger) Rollover console cable for direct connection to router and UTP cable Extra cables (straight + crossover) and a screw driver The technician should be either CCNA leveled or with similar work experiences and must be English speaking, as he will be guided by our remote supporting engineer.

Oggenhauser Hauptstraße 151 City: Heidenheim an der Brenz State: Country: Germany Zip: 8952 Dispatch Description: Technician will need to bring helmet, steel toe boots and vest. Please also have a working laptop and console cable. We will install and configure a Fortinet FortiGate 100F + SFP and connect it to a vendor circuit. We will need to test the circuit as well.

Job Description APPLICATIONS SUPPORT General Description: Responsible for the provision of application maintenance and support services to users of Microsoft Dynamics AX business systems and to the IT function. Job Responsibilities • Provides application configuration , Setup and maintenance on MS Dynamics AX (all Modules ) • Delivers support to existing business users and investigating and resolving application errors, data discrepancies and queries; • Receive and log requests for application support from help desk, other service delivery staff and/or users; investigate problems and other requests for support and determines appropriate actions to take. • Provide correct responses to requests for support by means of for example: • Makes modifications to system parameters, develops work-around or site specific enhancements, reconfigures systems and changes operating procedures • Train users or operations' retail staff, produce additional documentation, or escalate requests to software suppliers (Microsoft). • Ensure all work is carried out and documented in accordance with required standards, methods and procedures. Desired Candidate Profile Job Requirements: • Diploma or Bachelor's degree in IT related course • Min 4 years’ experience in the field of information technology • Min 2 years a good knowledge about Microsoft AX dynamics • Good knowledge with Microsoft SQL Server • Customer oriented with excellent customer call skills • Excellent oral and written communication skills in English.

About The Position SysAid Technologies Ltd. is looking to add a Delivery Manager to our Customer Care department, to lead a group of Developers and Tier3 Teams. The group is instrumental in troubleshooting complex product issues and also design, develop and configure to meet client requirements. This hands-on, Customer facing position requires broad engineering competence and in-depth technical knowledge of application software development and demonstrated experience successfully resolving complex customer issues in a dynamic environment. Successful candidates must be motivated to work in a data-driven environment, have a desire to drive process improvement, and capable of driving complex issues into a full resolution. Responsibilities: 𐤟 Manage and grow Tier3 and Custom Dev Customer Care Team in different regions and time zones 𐤟 Conduct hands-on technical investigation for customer tickets that are being escalated 𐤟 Lead and develop projects for our customers 𐤟 Keep the experience for our customers at the highest standards. 𐤟 Set KPIs and pursue top service standards to meet those KPIs 𐤟 Provide insights based on data to identify improvements in the team day-to-day operation 𐤟 Conduct hands “lesson learned” sessions to review tickets that were not managed well and implement changes in the daily cadence to improve 𐤟 Identify new tools and technologies to better serve the customer 𐤟 Act as the voice of the customer across the organization 𐤟 Develop and execute plans for personal team members development Requirements 𐤟 BS/BA degree in Computer Engineering or related discipline. 𐤟 Recent management experience (at least 2 years). 𐤟 5 years experience in providing technical support to global customers using the SAAS platform and Cloud infrastructure, assisting with integration and product-related queries automation controls as a Tier 3/4 Support engineer. 𐤟 Proven development experience in client-side technologies such as JavaScript, jquery or react. 𐤟 Experience as an IT/System Admin – strong advantage 𐤟 Experience utilizing debugging tools and lab simulations to analyze problems and identify solutions. 𐤟 A proactive, energetic, and go-getter mentality. Thrive in a multi-tasking environment. 𐤟 Extraordinary interpersonal skills as well as written / verbal communication skills in English 𐤟 Experience multitasking in a fast-paced high growth B2B software environment 𐤟 Results-oriented team player who demonstrates best in class customer service skills 𐤟 Working knowledge with Web Services (SOAP and REST APIs) 𐤟 Experience working with Databases (MsSQL, Oracle, MySQL) 𐤟 Scripting in Groovy a plus

About The Position SysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions is looking to recruit an awesome candidate who will contribute to the Support department as a Tier 2 Customer Care Engineer. We’re seeking a sharp, fast learner who will deal with a broad spectrum of tasks. You’d be working with a highly motivated team that constantly evolves and reinvents itself. We love challenges and creative solutions and we expect the same from you. If you think this is an environment you want to work in, keep on reading. The Tier 2 Customer Care Engineer is one of the final escalation points within the Customer Care Organization. Technical issues that cannot be resolved by The level 1 support staff are escalated to the Tier 2 Customer Care Engineer. This Engineer is capable of troubleshooting and resolving difficult and complicated issues by analysing logs and having remote sessions with our clients Duties and responsibilities: 𐤟 The primary focus of this job is providing escalated support and solving tickets that Tier 1 could not solve in a timely manner. 𐤟 This support will be both remote sessions with clients and direct phones/Email conversations with clients. 𐤟 Perform advanced troubleshooting and updating knowledge bases articles with solutions performed. 𐤟 Recognize and escalate difficult technical issues to appropriate senior resources. 𐤟 Able to multitask and work issues at the same time. 𐤟 Respond to email and phone with professional and timely responses. 𐤟 Provide world-class customer service while helping customers. 𐤟 Handle incoming tickets and provide clients with updates. Requirements: 𐤟 Ability to demonstrate strong analytical and problem-solving skills. 𐤟 Possesses strong customer relation skills. 𐤟 Ability to handle multiple priorities. 𐤟 Perform in an effective and timely manner all the tasks required. 𐤟 Work as a member of the Technical Support team and with other departments (i.e. R&D, PM) to exceed SysAid customer’s expectations for technical support. 𐤟 Exhibit above average reasoning ability by clearly defining problems, analyzing data, establishing facts and drawing valid conclusions. 𐤟 Represent SysAid in a professional manner, especially when providing online support. 𐤟 Excellent written communication and verbal skills, as well as strong listening skills. 𐤟 Must speak fluent English Education and Experience: 𐤟 3 years experience as a software support representative 𐤟 Experience in remote support to customers for a cloud-based (SaaS) product 𐤟 Familiarity with ITSM tools 𐤟 Networking and LAN administration knowledge 𐤟 Proficient knowledge of database structure with the ability to enter, manipulate and pull data primarily MSSQL/MySQL. 𐤟 Knowledge of Windows operating systems 𐤟 Familiarity with Linux – Advantage. 𐤟 ITIL certification – Advantage 𐤟 Familiarity with application servers 𐤟 Familiarity with domain controller configuration 𐤟 ITIL certification – Advantage