Remote Computer Hardware Troubleshooting Jobs

Job Title Desktop Support Analyst Location San Antonio TX Responsibilities Provide hardware software network problem diagnosis resolution via telephoneemailchat for customers end users Classify Service Calls according to the specified options Route problems to internal 2nd and 3rd level IT support staff using knowledge base articles Coordinate with level 2 and 3 and support staff that provide hardware software network problem resolution Use the Service Now to document and manage problems and

Job Description Accurately testing identifying repairing resolving and documenting end user technical issues regarding basic networkdesktoplaptopThin Client support Printers PDAsTablets IPhones Mobile and LAN cable drops BYOD IP Phones Audio video conference devices Hands feet support for network and server equipment as well as any IT related projects Breakfix troubleshoot and resolve software issues Reimaging computershard drives Backing up and restoring user data settings and associated