Remote Service Desk Jobs

As a Quality Manager you will be responsible to ensure audits coverage Ensure implementation of quality initiatives and adherence to identified quality standards with a view to improve the delivery capabilities Responsibilities Ensuring DailyWeeklyMonthly audits coverage followed by coaching and feedback Ensuring Daily Analysis are completed followed by coaching and feedback Effective Utilizations of QAs Publishing dashboard and trend of auditanalysisweeklymonthly Tracking progress of agents and

As a Quality Analyst you will be responsible for evaluating agents to ensure adherence to communication and language acceptability standards Responsible for providing coachingfeedback to agents in order to develop their communication skills Your main aim will be to review helpdesk agents tickets and provide feedback to them Daily activities Daily audits followed by coaching and feedback Daily Analysis followed by coaching and feedback Publishing dashboard and trend of auditanalysisweeklymonthly