Remote Service Desk Jobs

Atos is a global leader in digital transformation withemployees and annual revenue of over 11 billion European number one in cybersecurity cloud and high performance computing the Group provides tailored endtoend solutions for all industries in 71 countries A pioneer in decarbonization services and products Atos is committed to a secure and decarbonized digital for its clients Atos operates under the brands Atos and AtosSyntel Atos is a SE Societas Europaea listed on the CAC40 Paris stock index

Who we are Atos IT is a global leader in digital transformation with overemployees in 71 countries and annual revenue of over 11 billion European number one in Cloud Cybersecurity and HighPerformance Computing the Group provides endtoend Orchestrated Hybrid Cloud Big Data Business Applications and Digital Workplace solutions The group is the Worldwide Information Technology Partner for the Olympic Paralympic Games and operates under the brands Atos Atos Syntel and Unify Atos is a SE Societas

As a Quality Manager you will be responsible to ensure audits coverage Ensure implementation of quality initiatives and adherence to identified quality standards with a view to improve the delivery capabilities Responsibilities Ensuring DailyWeeklyMonthly audits coverage followed by coaching and feedback Ensuring Daily Analysis are completed followed by coaching and feedback Effective Utilizations of QAs Publishing dashboard and trend of auditanalysisweeklymonthly Tracking progress of agents and

As a Quality Analyst you will be responsible for evaluating agents to ensure adherence to communication and language acceptability standards Responsible for providing coachingfeedback to agents in order to develop their communication skills Your main aim will be to review helpdesk agents tickets and provide feedback to them Daily activities Daily audits followed by coaching and feedback Daily Analysis followed by coaching and feedback Publishing dashboard and trend of auditanalysisweeklymonthly