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Train the Trainer

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Popular skills: JavaScript, Java, Python, AWS
1 job
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Full Time
$25k - $29.4k per year 53 days left
Title: Trainer - FULLTIME Location: Timisoara, Romania German or French (B1 level) MUST Job Responsibilities: Job Purpose: To understand the processes requirement followed by imparting knowledge and equipping the Workforce with the skill set in order to run the business as per the requirement Responsibilities: • Conducting inductions for New Hire batches. • Responsible for conducting pre-process and process training to new hires and evaluate their performance based on their competencies. • Training new advisors before they go live, for voice and accent, application and product and Business Communications. • Maintain attrition and throughput as per process guidelines • Rostering and tracking planned and unplanned leaves. • Resolving and escalating trainee concerns and issues. • Coach and counsel where-ever needed • Document Training reports and trackers • Conduct Pre & Post assessment to identify any red flags (if any) • Provide feedback to specific areas of opportunity • Provides Training Needs Analysis • Coach associates on DSAT with a clear understanding of process requirement • Conduct regular audits to check training effectiveness • Conduct Recursive Training based on the Training Need Identification/Analysis received from Operations/Quality • Helps in creating training modules/curriculum • Other tasks that may be required/assigned by the supervisor/manager as required by the business • Identifying Red Flags (Poor Performers) and formulating an effective action Plan. • On floor training. Monitoring and auditing the calls. Coaching the advisors on the floor. • Keeping track of their performance.
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