A young IT Professional with 4 years’ experience in effective provisioning, installation/configuration, operation, and maintenance of systems hardware, software, and related infrastructure. Experienced Systems Administrator adept at performing hardware and software upgrades and providing technical support to customers to resolve complex issues.
Experience
Kinross Gold Corporation
Nov 2021 – Present
Toronto
IT Systems Analyst
Responsible for patch management, desktop optimization, monitoring, data backup, and other preventative maintenance.
Configuring, testing, distributing, maintaining, and troubleshooting desktop/laptop equipment, smartphones, printers, software, and peripherals via SCCM.
Create user accounts and assign them to the appropriate groups on Active Directory while implementing Least Privilege rule.
Enroll users' mobile on Microsoft Intune for them to gain access to company proprietary applications.
Liaise with TELUS on behalf of Kinross to set employees up with mobile phones and contracts.
Support Cisco meeting/conference room technologies.
Provide second-level Help Desk Ticket resolution to PC and application issues for end-users and business during business hours via ServiceNow.
Support users in the use of computer equipment by providing necessary training and advice.
Create documentation and methods to constantly update the service desk knowledgebase.
Collaborate with IT Infra team to carry out project-based IT work that implements the widest range of IT equipment, including network equipment, servers.
Create and optimize PowerShell/python scripts to automate redundant tasks.
