John Bjornstad, Years of experience and customer satisfaction

About

Project planning and implementation, break and fix, help desk experience, tech call center experience, network in office and field experience and more.

Experience

RACOM CORP

Mar 2024 – Present

Moses lake, Washington

Rf technician

Diagnose and repair equipment/systems. installing, configuring, and maintaining a wide range of specialized equipment and systems. Respond promptly to customer needs in a positive, supportive and timely manner.Communicate job progress to supervisor & customer.Complete service orders. Tower climbing, site maintenance, and equipment installation. On-Call customer support.

Vyve Broadband

Aug 2023 – Mar 2024

Moses Lake, WA

Broadband associate

Performed residential and commercial installation of internet, phones and cable services. Troubleshoot and fix service issues Delivers a spectacular customer experience. Upsell current services such as internet speeds. Lifting, climbing, and working in all types of weather.

CED

Aug 2022 – Aug 2023

Moses lake, wa

Warehouse associate

Assist with the sales counter. Warehouse organizing, and order pulling. Receiving inventory. Order delivery.

iFiber Communications

Sep 2018 – Jan 2023

Ephrata, wa

Wireless field technician

Problem solving in remote, office, and field environment with multiple wireless technologies, microwave backhauls and tower site power systems including solar and propane generator-based power systems. Tower climbing as needed. Work with cambium and Ubiquity radios. Auditing wireless tower sites and subscriber networks and report findings in order to move configuration and equipment towards best practices. Troubleshoot and install wireless subscriber units, access points, and backhaul radios and antennas. Configuration of new switches, routers and other network component. Install Access Points and Backhaul antennas on towers and structures using best practice methodology. Create and maintain documentation of system components RF and network attributes as well as site wiring diagrams. Perform regular quarterly tower site maintenance based on best practices for equipment installed at tower sites including solar, generator, and wireless systems ensuring all systems are capable of operation in normal and adverse conditions. Maintain organization of system components in manufacturer provided user interfaces such as Ubiquiti Air Control or UNMS, Cambium CNmaestro, and Mimosa portal. Operation and Maintenance of MDU based wireless systems. Assessing, reporting, testing, scheduling and performing quarterly updates to all wireless firmware and software during maintenance window (2am – 6am). Assist tech support with escalated customer issues. Creating tickets as required and resolving escalated tickets from tech support. Prepare equipment for onboarding new employees. 365 administration.

Education

Wenatchee valley college

Sep 2008 – Jan 2011

Associate, General

John Bjornstad

Years of experience and customer satisfaction

Skills

Languages