I am a customer service agent with 2 years of experience in customer service.
Experience
Parkside Villa Hotel
Dec 2021 – Jul 2023
Nairobi kenya
Customer service agent
Telephone answering & redirecting complete room reservations, doing bookings for food and beverage ordered by guests.
Communicating to housekeeping and maintainance to address any guest request.
Good written communication completing with emails and letters.
Input & access data in reservation system.
Listen & Responding to guests queries & requests both in person and by phone.
Introducing our guest to the hotel facilities.
