Hi, I’m John Kirbe Lapinig, a Computer Engineer with a strong expertise in IT troubleshooting. I specialize in diagnosing and resolving hardware, software, and network issues to ensure seamless system performance.
As a Desktop Support Engineer at H2 Software Consulting Services Inc., I provided onsite and remote support, managed Windows migrations, and delivered executive-level IT solutions. With proficiency in Active Directory, MS Office 365, UltraVNC, and advanced diagnostic tools, I excel at efficiently identifying and resolving technical challenges.
Experience
CGI Inc
Dec 2024 – Present
Philippines
Helpdesk Analyst
As a Service Desk Analyst at CGI PH, I provide technical support and troubleshooting to ensure seamless IT operations. My responsibilities include:
Identifying and mitigating risks in proposed IT strategies.
Participating in client meetings to develop effective action plans.
Conducting market research to identify opportunities for growth.
Developing thought leadership materials and innovative solutions.
Enhancing client satisfaction through tailored consulting services.
Utilizing technology tools to create impactful presentations.
With strong problem-solving and analytical skills, I ensure efficient resolution of IT issues, contributing to improved system reliability and user experience.
