John Verlie Flores

Customer Service Representative

Message

Intro

Mandaluyong City, Philippines

Joined April 2, 2025

Skills

Languages

English

Native or Bilingual

About

I am working in the BPO indiatry in the Philippines for 9 years now and what I really love about it is knowing that I have learned to connect to people in Canada and United States of America considering that I am in a small country really far from them. it was a dream of mine to be able to talk to them and be able to connect with them in so many ways. I am a people pleaser in a good way and I treat it as my strong side since it helped me a lot not just at work but in my everyday life.

Experience

Quantrics Incorporated

Oct 2019 – Feb 2025

Rizal Philippines

Retention Specialist

Retention specialist where I worked on keeping clients as loyal customer by providing them excellent customer service and incentives that are fair for the customer and the company at the same time. I was also a pure customer service rep who handles billing concern, technical concern, and complaints where our role is to take the call whenever a customer ask for a manager.

AFNI

Jun 2018 – Jul 2019

Quezon City Philippines

Chat Support Representative

I was. a Chat support rep here for a little over a year where I assisted in providing best customer service for a telecommunications company in the USA

TELEPERFORMANCE

Mar 2016 – Apr 2018

Antipolo Philippines

Customer Service/Technical Support Representative

I started here as a technical support representative for internet service provider and also software support specialist for online books used by university professors in the USA.