Jonathan Alexander Pama
IT Educational & Services Professional
3342 Nadia Loop
Woodbridge, VA 22193
Jpama76@yahoo.com
571-247-3184
Dear Manager:
Research shows that the best method to manage a technical operation is by creating a systemic approach for
every application. I am extremely excited to apply to any position relating to Customer Care Technical
Writer or Technical Support within your company, I would also be interested in the following type of
positions, of IT Trainer/Instructional Technology, and Customer Service and to create an environment or
enhance an environment in which structure can optimize client operations.
In summary, you will see from my resume that my qualifications line up perfectly with your agency
goals. But what really makes me a fit for your agency is my deep commitment to client services and resolve
for a genuine learning experience that all customers may be able to benefit from. And my flexibility to work
overtime and doing whatever it takes to ensure a proper learning environment.
I would very much like to speak with you in person. I am eager to learn more about your agency,
specifically, any function relating IT Trainer/Instructional Technology or customer technical support. I have
completed a technical training course at Strayer University that encompasses subjects such as Network
Fundamentals, The OSI Model, TCP/IP, Network Access and Security, Network Troubleshooting, and WAN
and remote access technologies that would be endorsed by the Middle States Commission on Higher
Education. Should there be any position that opens that I may be a good match, I will be extremely excited
to discuss how I would be able to facilitate the long-term aspirations of Character Lab.
In the meantime, thank you very much for your time in reviewing my resume for potential future
employment.
Sincerely,
Jonathan Alexander Pama
Enclosure: resume
Experience
American Institute of Architects-Catina LLC.
May 2008 – Nov 2022
Washington DC
Technical Customer Support Analyst
Provided a wide range of technical, instructional, and business support utilizing AIA Contract Documents and
integrative cloud-based applications with Microsoft Office and Windows Operating Systems. Diagnose and
resolve technical issues relating to cloud-based AIA Contract Document application integration with MS
Office and coding with the AIA cloud-based product and data migration utility application, ensuring client
data is properly migrated to server, troubleshooting file corruption conversion issues.
