Jorge Jr Ramonida

Customer Service Representative

Message

Intro

Cebu City, Philippines

Joined April 2, 2025

Skills

Languages

English

Fluent

About

I have several years of experience in customer service and technical support, where I’ve developed a passion for helping others solve problems. I’m skilled at providing clear, friendly assistance and troubleshooting technical issues, ensuring a positive experience for every customer. My approach is always to listen carefully, stay patient, and deliver efficient solutions. I truly enjoy building strong relationships while making sure people feel heard and supported.

Experience

Jori International

May 2022 – Dec 2024

Cebu

Customer Service Specialist

Handles inquiries via phone, email or chat about their shipment details as well as paperwork for Customs Brokerage going to Canada.

Sykes Asia

Oct 2019 – Feb 2022

Cebu

Technical Support Representative

Handles inquiries or issues about their devices.

The Results Companies

Apr 2017 – Aug 2019

Cebu

Subject Matter Expert

Manages escalated call for a post paid cellphone service.

Alorica

Nov 2014 – Feb 2017

Cebu

Subject Matter Expert

Manages the onboarding process for new hires for the company.

Qualfon

Nov 2009 – Oct 2014

Cebu

Email Team QA

Provides feedback for the team on their email tone if that would be professional, respectful and polite.