Jose Elizondro

Customer Service Agent | Email: joseelizondro95@gmail.com | Phone: +507 69525378

Message

Intro

Panama City, Panama

Credit Card Specialist for Capital One at Sitel Group

Studied Laws at Universidad Latina de Panama

Studied audio engineering at Academia de Musica de Panama

Studied Science at Insituto Psicopedagocico Divina Misericordia

Studied Elementary at Insituto Psicopedagocico Divina Misericordia

Music

Joined December 14, 2022

Skills

Languages

English

Fluent

Spanish

Native or Bilingual

About

Almost 10 years of experience in the customer service area, excellence when it comes to handling complaints, providing appropriate solutions for customers, and follow up to resolve any issues their customers experience. As a side note Im also in music since 5 years old, complete management of musical theory, as well as mastery in multiple string instruments (Guitar, Bass, Violin, etc.) as well as fundamental knowledge of audio mixing and mastering.

Experience

Sitel Group

Feb 2022 – Present

Panama

Credit Card Specialist for Capital One

Responsible for dispute resolution, settlements and file accounting, and periodic reconciliations. Performs the necessary functions to explain, promote, establish and maintain accounts and credit services.

Center Source

Nov 2021 – Feb 2022

Panama

Electronic Gambling Manager for Bovada

Resolve customer complaints about issues, such as payment errors. Explain and interpret the rules of such as the rules of the game or the betting limits. Train new workers or evaluate their performance.

Decojezuris

Mar 2019 – Nov 2020

Panama

Assistant Manager

Administration of reports of expenses and reimbursements, the entry of financial transactions in our databases Internal data and invoice reconciliation. Organize the manager's agenda. Assist the Management and Headquarters, Coordinating meetings and the necessary logistics for them. Redaction of documents. communication with the managers and collaborators.

Platinum Care Servicces

Nov 2018 – Jan 2019

Panama

Loan Agent

Assess creditworthiness by processing loan applications and documentation within specified limits. Interview applicants to determine if they meet the financial requirements and if it is feasible to grant them loans.

Education

Universidad Latina de Panama

May 2018 – Present

Bachelor of Law and Political Science, Laws

Academia de Musica de Panama

Sep 2019 – Mar 2022

Audio Engineer, audio engineering

Insituto Psicopedagocico Divina Misericordia

Jan 2011 – Nov 2013

High School Diploma in Science and Philosophy, Science

Insituto Psicopedagocico Divina Misericordia

Jan 2001 – Dec 2010

Elementary School Diploma., Elementary