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Jose Elizondro

Customer Service Agent | Email: | Phone: +507 69525378

Panama City, Panama
Credit Card Specialist for Capital One at Sitel Group
Studied Laws at Universidad Latina de Panama
Studied audio engineering at Academia de Musica de Panama
Studied Science at Insituto Psicopedagocico Divina Misericordia
Studied Elementary at Insituto Psicopedagocico Divina Misericordia
Joined December 14, 2022



Native or Bilingual
Almost 10 years of experience in the customer service area, excellence when it comes to handling complaints, providing appropriate solutions for customers, and follow up to resolve any issues their customers experience. As a side note Im also in music since 5 years old, complete management of musical theory, as well as mastery in multiple string instruments (Guitar, Bass, Violin, etc.) as well as fundamental knowledge of audio mixing and mastering.
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Sitel Group
Feb 2022 – Present
Credit Card Specialist for Capital One
Responsible for dispute resolution, settlements and file accounting, and periodic reconciliations. Performs the necessary functions to explain, promote, establish and maintain accounts and credit services.
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Center Source
Nov 2021 – Feb 2022
Electronic Gambling Manager for Bovada
Resolve customer complaints about issues, such as payment errors. Explain and interpret the rules of such as the rules of the game or the betting limits. Train new workers or evaluate their performance.
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Mar 2019 – Nov 2020
Assistant Manager
Administration of reports of expenses and reimbursements, the entry of financial transactions in our databases Internal data and invoice reconciliation. Organize the manager's agenda. Assist the Management and Headquarters, Coordinating meetings and the necessary logistics for them. Redaction of documents. communication with the managers and collaborators.
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Platinum Care Servicces
Nov 2018 – Jan 2019
Loan Agent
Assess creditworthiness by processing loan applications and documentation within specified limits. Interview applicants to determine if they meet the financial requirements and if it is feasible to grant them loans.
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Universidad Latina de Panama
May 2018 – Present
Bachelor of Law and Political Science, Laws
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Academia de Musica de Panama
Sep 2019 – Mar 2022
Audio Engineer, audio engineering
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Insituto Psicopedagocico Divina Misericordia
Jan 2011 – Nov 2013
High School Diploma in Science and Philosophy, Science
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Insituto Psicopedagocico Divina Misericordia
Jan 2001 – Dec 2010
Elementary School Diploma., Elementary