User's Cover Picture
User's avatar

Joselin Ureña

I bring a strong background in both customer service and technical expertise to the role. My experience in customer service has equipped me

Message
Intro
Heredia, Costa Rica
Consumer Services
Joined November 6, 2023

Skills

Languages

Spanish
-
Native or Bilingual
English
-
Fluent
About
I bring over a decade of combined experience in the fields of tech finance and customer service to the table. This extensive background has honed my ability to excel in dynamic, high-pressure environments, and it reflects my dedication to providing the highest level of support and expertise.
Experience
User avatar
GSK
Dec 2019 – Dec 2022
Cartago
ACCOUNTS RECEIVABLE
• Manage collections effort for assigned USA and Canada portfolio. • Implemented and owned project to reduce customer debt (over 90 days past due / 85% reduction in 2 months) • Implement a project to send statement of accounts to customers automatically using a BOT.