Jose Manuel Soler Callado

Customer Service and Remote Support Professional. Effective Writing and Communication. Social Media Management. Expert in English & Spanish.

Message

Intro

Tarragona, Spain

Recepcionist at Hotel Catalunya Express

Studied Tourism at ESAH CAMPUS

Studied Writing at ESNECA Formación

Studied Tourism at Aula10

Studied Tourism at IES Drago

Writing & Editing

Joined August 30, 2024

Skills

Languages

English

Advanced

Spanish

Native or Bilingual

Catalan

Intermediate

About

I consider myself a hard-working, dedicated and very responsible person. I am proficient with various types of PMS and management programs. I have considerable experience in the tourism sector in general and in accommodation in particular. Currently my career is oriented to back office, office work and remote work. I am also a writer.

Experience

Hotel Catalunya Express

May 2024 – Present

Tarragona

Recepcionist

-Telephone reception. -Customer reception (check-in/out). -Invoicing and accounting. -Assistance to travel agencies (AAVV), tour operators (TTOO), and individuals. -Mail management. -Coordination with cleaning and maintenance depts -PMS management (OfiHotel).

Marina Tubal

Oct 2021 – Apr 2023

Tarragona

Manager of Tourist Apartment Building and Front Desk Manager

Hotel Pigal

May 2019 – Oct 2021

Tarragona

Recepcionist

Aparthotel Alexandra

Jun 2016 – Apr 2019

Tarragona

Recepcionist

Bouncopy

May 2012 – Oct 2016

Jerez de la Frontera

Specialist Teleoperator

-Telephone customer service -Call reception -Outbound calling -Telesales -Database management

Education

ESAH CAMPUS

May 2023 – Oct 2023

Hotel Business Administration and Management, Tourism

ESNECA Formación

Feb 2022 – Dec 2022

Master in Writing and Creative Storytelling, Writing

Aula10

Mar 2016 – Dec 2016

Reception and Professional English Focused on Tourism, Tourism

IES Drago

May 2002 – Oct 2004

Higher Technician in Tourist Information and Marketing, Tourism