Joseph Fulgencio

Customer Service Representative

Message

Intro

India

Joined April 3, 2025

Skills

Languages

English

Fluent

About

In my previous role as a Technical Support Representative, I assisted a diverse range of customers, including those with limited technical knowledge. I learned the importance of patience, adaptability, and clear communication to resolve issues efficiently. My experience working with different bussinesses in United States such as telecommunications and healthcare has strengthened my ability to troubleshoot, provide step-by-step guidance, and ensure a seamless customer experience. Beyond technical troubleshooting, I take pride in delivering excellent customer service. I understand that every interaction is an opportunity to build trust and create a positive impression of the company. My goal is not just to resolve issues but to ensure that customers feel valued and supported throughout the process. I am excited about the opportunity to bring my skills and experience to your company and contribute to your customer support team. I would welcome the chance to discuss how I can be an asset to your organization. Thank you for your time and consideration—I look forward to your response.

Experience

Cognizant

Oct 2024 – Mar 2025

Phillipines

Senior Process Executive

Wroking directly with healthcare providers. Helping them to confirm eligibility and benefits, prior authorization and claim status.

Transcosmos Asia Philippines

Dec 2023 – Sep 2024

Philippines

Customer Service Representative

Overall Technical support of Samsung Mobile devices. Assisting customer with their phone performance issues.

TELUS Intl AI

May 2021 – Nov 2023

Phillipines

Back office

Testing center in Japan. I validate examination results to ensure accuracy of the scores.

CONCENTRIX

Jan 2021 – May 2021

Philippines

Customer Service Representative

Its a telecommunication account in the united states. Assisting customer with mobile connection issues and billing concerns.

TELEPERFORMANCE

Nov 2019 – Jan 2021

Philippines

Customer Service Representative

It's a telecommunication company in the United states. My main role is to assist customers with mobile connection issues, billing concerns and device upgrades. I am a customer support in general.