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Joseph Fulgencio

Customer Service Representative

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Intro
India
Joined April 3, 2025

Skills

Languages

English
-
Fluent
About
In my previous role as a Technical Support Representative, I assisted a diverse range of customers, including those with limited technical knowledge. I learned the importance of patience, adaptability, and clear communication to resolve issues efficiently. My experience working with different bussinesses in United States such as telecommunications and healthcare has strengthened my ability to troubleshoot, provide step-by-step guidance, and ensure a seamless customer experience. Beyond technical troubleshooting, I take pride in delivering excellent customer service. I understand that every interaction is an opportunity to build trust and create a positive impression of the company. My goal is not just to resolve issues but to ensure that customers feel valued and supported throughout the process. I am excited about the opportunity to bring my skills and experience to your company and contribute to your customer support team. I would welcome the chance to discuss how I can be an asset to your organization. Thank you for your time and consideration—I look forward to your response.
Experience
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Cognizant
Oct 2024 – Mar 2025
Phillipines
Senior Process Executive
Wroking directly with healthcare providers. Helping them to confirm eligibility and benefits, prior authorization and claim status.
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Transcosmos Asia Philippines
Dec 2023 – Sep 2024
Philippines
Customer Service Representative
Overall Technical support of Samsung Mobile devices. Assisting customer with their phone performance issues.
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TELUS Intl AI
May 2021 – Nov 2023
Phillipines
Back office
Testing center in Japan. I validate examination results to ensure accuracy of the scores.
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CONCENTRIX
Jan 2021 – May 2021
Philippines
Customer Service Representative
Its a telecommunication account in the united states. Assisting customer with mobile connection issues and billing concerns.
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TELEPERFORMANCE
Nov 2019 – Jan 2021
Philippines
Customer Service Representative
It's a telecommunication company in the United states. My main role is to assist customers with mobile connection issues, billing concerns and device upgrades. I am a customer support in general.