I am an enthusiastic and people-oriented professional with a strong background in customer service, sales, and communication. I recently graduated with a Second Class Honours (Upper Division) in Chemistry from the University of Nairobi. My experience as a sales and marketing team member at Equity Bank Kenya and a chat moderator at CloudWorkers has equipped me with the skills to handle customer inquiries, resolve issues efficiently, and maintain high standards of client satisfaction. I thrive in fast-paced environments, enjoy engaging with people, and take pride in creating positive customer experiences. I am eager to contribute my energy, communication skills, and positive attitude to a dynamic customer service team.
Experience
CloudWorkers company
Mar 2023 – Aug 2024
Kenya
Chat Moderator
As a chat moderator, I was responsible for monitoring and managing real-time online conversations to ensure compliance with community guidelines and maintain a positive user experience. My duties included engaging with users in a respectful and professional manner, addressing questions and concerns, removing inappropriate content, and diffusing potential conflicts. I ensured smooth communication across platforms while balancing high-quality customer interaction with quick response times. This role required strong multitasking skills, discretion, empathy, and excellent written communication.
