I am a Customer Support Specialist with over 5 years of experience as a Network Operation Center Operator.
Experience
TELEPERFOMANCE
Apr 2023 – Present
Nigeria
Customer Support Specialist
Provide support, information and technical assistance where necessary to Client’s customers
Energy Vision
Jun 2021 – Sep 2022
Nigeria
NOC Engineer
Supervise team members and ensure Telecommunication links are not broken by carrying out network surveillance using software applications like CMS, Galooli e t c., troubleshooting detected alarms, and resolving such alarms as quickly as possible via escalations, follow-ups, ticket creation, and data analysis.
IPTPOWERTECH
Oct 2017 – May 2021
Nigeria
NOC Engineer
Ensuring passive alarms on Telecommunication networks are resolved within the Service Level Agreement by carrying out Network surveillance, triggering incident management activities, data entry, and analysis, and attending to the Client's complaints and technical issues from the team.
