I am an environmental Biologist with 4 years in customer service relations, transaction services and virtual roles.
Experience
UFG Into
Jan 2025 – Dec 2025
Lagos, Nigeria
Supervisor
Manage daily operations of the organization and give feedback to the Director
Supervising and managing team members across various functions.
Coordinating work schedules, including alternating day and night shifts.
Resolving escalated issues and providing guidance to team members.
Monitoring team performance and providing constructive feedback.
Preparing and managing reports using Microsoft Excel and Office tools.
Compliance with company policies and maintaining a high level of professionalism.
Ensure monitoring of vehicles for strict compliance.
Ensure payment are made by drivers as at when due.
Monthly inspections of vehicles
Ensure repairs and maintenance are carried out.
Septagus Consulting
Jan 2024 – Dec 2024
Lagos, Nigeria
Customer service representative
Responding to calls, live chats, emails and social media in a timely and professional manner.
Ability to work both day and night shifts
Working weekends and public holidays as schedule demands.
Ensuring that customer's complaints are resolved timely.
Approval of payment for customers.
Topnosh global Services Limited
Jan 2022 – Dec 2023
Lagos, Nigeria
Customer service representative
Responding to calls in a timely and professional manner.
Responding to live chats, emails and social media in a timely and professional manner.
Working alternating day and night shift depending of roster.
Ensuring user's accounts are balanced before approval of payment.
Proper negotiation of rates with partners.
Escalation of issues from users to appropriate teams for prompt resolution.
