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Joyce Mbugua

Nairobi, Kenya
Customer Support- Risk team at Sendwave
Joined August 8, 2022


I'm a fast learner awho is dependable and reliable in terms of finishing tasks assishned before they meet their deadlines. I'm also fluent in both written and verbal Swahili and English and I have good problem solving skills.
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Mar 2021 – Present
Remote- Kenya
Customer Support- Risk team
1. Answer incoming calls (inbound) and respond to customers. 2. Provide product and service information to customers. 3. Assisting new and existing Sendwave users with onboarding and risk related concerns via phone, email, text communication. 4. Respond to customers inquiries through support inbox, texts and emails. 5. Ensure feedback from customers to further improve customer service 6. Acknowledge and resolve customer complaints.