I am an excellent customer service representative with 5 years of experience whose main aim is to assist customers in various industries. I am the point of contact between a company and its customers. Being at the frontline I address inquiries, resolve issues, and ensure a positive customer experience. I mainly bridge the gap between a company and the customers through chats, calls and emails providing product or service information.
Experience
CCI Kenya
Jul 2022 – Present
Nairobi
Customer service representative
I do receive inbound and outbound calls for an airline company assisting our customers with new booking, cancelling an existing reservation, adding or removing ancillaries on reservations and handling complains and enquiries.