I am Junaid Ali, a dedicated and detail-oriented professional with a background in customer support and a degree in Cyber Security from Air University, Islamabad. I have 4 years of hands-on experience working at Rupani Foundation, where I provided top-tier customer service and was honored with the Best Customer Support Agent of the Year award.
Work Interests:
I am passionate about working in roles that require clear communication, problem-solving, and customer interaction. I take pride in helping people, resolving their issues efficiently, and ensuring they leave satisfied. I am also keen on roles that allow me to blend my technical knowledge in cybersecurity with customer service, especially in tech-based support environments.
Strong Sides:
Excellent communication and active listening skills
Calm under pressure and skilled at conflict resolution
Quick learner with a tech-savvy mindset
Strong organizational skills and attention to detail
Team player with leadership experience in training new support staff
Experience
Rupani foundation
Jan 2019 – Jan 2023
Gilgit baltistan
Customer support operator
Customer Support Representative
Rupani Foundation, Pakistan
2019 – 2023
Delivered high-quality support to clients through phone, email, and in-person interactions.
Handled customer inquiries, complaints, and feedback with professionalism and empathy.
Maintained accurate records of customer interactions and resolutions.
Awarded Best Customer Support Agent of the Year for outstanding performance.
Trained and mentored new team members on customer service standards.
