Information System & Cybersecurity Engineering graduate.
Experienced and quality-focused in Linux Engineering with 1 year of hands-on experience in
Installation, Configuration and Administration of highly secured and highly efficient Linux OS in onprem and cloud environment. Understand Security Concepts, Policies and principles and patching
systems and subscriptions.
Efficient in AWS Cloud Computing (EC2 instances, Amazon S3, AWS ELB, AWS EBS, AWS Lambda)
and ServiceNow System Admin/Developer (SaaS, PaaS & IaaS).
Experienced in Project management platform – Jira, Zabbix and Grafana Monitoring tools.
Understands and able use VMWare VCenter/vSphere, VMWare ESXi, and Red Hat Linux and various
distros. Troubleshooter, Solution driven Adaptive learner and egal to learn, hardworking with a high
sense of team spirit; loyal and dependable.
Experience
Dell Technologies
Jan 2023 – Present
Senior Technician, Technical Support
As Dell ProSupport Engineer L5 I provide technical support for Enterprise customers holding Pro
Support or Pro Support Plus entitlements/Warranty on Dell Hardware and Dell Software, including
OS. Responsibilities include and are not limited to diagnostics of server hardware and software
issues for all Dell Hardware and Software.
Diagnosis and resolution require the use of logs, diagnostics applications, service tag case
histories, customer communications, physical troubleshooting through phone and email
communication with on-site engineers, parts and / or labor dispatches with detailed instructions on
how to resolve hardware failures, and coordination of complex logistics in the United States as well
as international locations.
Highly detailed and exact record and note keeping as well as case management must see each
case through to resolution in the most efficient and time sensitive means possible.
Personalized help with hardware, software, including email programs, productivity and creativity
apps, network functionality, installing peripherals. General technical resolution. ensures the fastest
possible resolution of product issues. Includes both maintenance software updates. Improve
performance and stability of critical systems, increase productivity. Providing an elevated level of
customer service, resolving technical issues, and ensuring customer satisfaction.
Dell Technologies
Jan 2023 – Present
Senior Technician, Technical Support
As Dell ProSupport Engineer L5 I provide technical support for Enterprise customers holding Pro
Support or Pro Support Plus entitlements/Warranty on Dell Hardware and Dell Software, including
OS. Responsibilities include and are not limited to diagnostics of server hardware and software
issues for all Dell Hardware and Software.
Diagnosis and resolution require the use of logs, diagnostics applications, service tag case
histories, customer communications, physical troubleshooting through phone and email
communication with on-site engineers, parts and / or labor dispatches with detailed instructions on
how to resolve hardware failures, and coordination of complex logistics in the United States as well
as international locations.
Highly detailed and exact record and note keeping as well as case management must see each
case through to resolution in the most efficient and time sensitive means possible.
Personalized help with hardware, software, including email programs, productivity and creativity
apps, network functionality, installing peripherals. General technical resolution. ensures the fastest
possible resolution of product issues. Includes both maintenance software updates.
Improve performance and stability of critical systems, increase productivity. Providing an elevated level of
customer service, resolving technical issues, and ensuring customer satisfaction