I got total 6+ years of customer support and product support experience, including expertise in handling international customers through various platforms like calls, chat and emails
Also having experience in handling different ticketing tools like jira, salesforce, monday.com. I’m confident in my ability to contribute to customer success. Kindly consider referring my application to higher manager for this role. I’m eager to bring my skills and passion to bring exceptional customer success to the team. Attached is my resume for your reference.
Experience
Wavelabs Technology
Jul 2020 – May 2023
Hyderabad
Senior Process Associate
As our company is a product-based company we provide support in a video conferencing base, deal with different hybrid events and provide support in Live streaming the data with help of internal tool Knovio and had vast knowledge into Ticket resolving and worked on tools like JIRA. Apart from the above skills also use to manage a team of 7 members as an SME and also got promoted as an Assistant Project Manager from client side