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Katreena Carranza
Customer Service Representative & Quality Specialist
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Overview
Intro
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Philippines
school
Studied Hotel and Restaurant Management at
Tarlac State University
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Consumer Services
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Joined June 9, 2024
Skills
Phone Support
Email Handling
Chat Support
Customer Service
Customer Support
Call Quality
Data Quality Assurance
Call Monitoring
Administrative Support
Calendar Management
Answering Phones
Typing
Typing Skills
Proficient Typing Skills
Languages
English
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Native or Bilingual
Tagalog
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Native or Bilingual
About
I have several years of experiences in the customer service industry as a representative and a quality specialist.
Experience
Uber Technologies
Feb 2019 – Mar 2021
Pampanga, Philippines
COE Specialist I
Concentrix
Sep 2018 – Jan 2019
Pampanga, Philippines
Technical Support Representative
Sitel Group Philippines
Aug 2017 – Apr 2018
Tarlac, Philippines
Call Monitoring Specialist
Sitel Group Philippines
Apr 2016 – Aug 2017
Tarlac, Philippines
Customer Service Representative
Education
Tarlac State University
Jun 2009 – Apr 2013
Bachelor of Science
,
Hotel and Restaurant Management