Kayla Hilderbrand

About

Business management professional with years of experience in leadership and team motivation. Possess strong analytical, management, financial reporting, and organizational skills with the ability to reach goals within set deadlines. Highly effective communicator with career-spanning skills in building and maintaining employee morale while maximizing efficiency. A creative analytical person with a proven record of delivering solutions under pressure. Approachable, with a strong emphasis on team collaboration.

Experience

Howard Brown Health Center

Oct 2020 – Jan 2023

Chicago, Il

Patient Resource Manager

Manage financial assistance program by collecting and processing applications from across the organization, while collaborating closely with patient-facing staff to complete applications in a timely manner. Verify the validity of submitted financial assistance applications by thoroughly reviewing all submitted documents and confirming client has an EMR in Centricity. Work with Directors and Associate Directors to develop new patient assistance initiatives. Partner closely with Howard Brown staff from across the organization to enhance the multidisciplinary provision of care and services. • Achieve 90% application approval on roughly 20 applications per week; applications that are not approved are analyzed for alternate options to support applicants. • Maintain pre-audit turnaround times of 24-48 hours to expedite the process to assist applicants. • Submit the application and completed check request to the Associate Director of Social Services for final approval. • Created and maintained workflows with finance teams to ensure complete submission prior to check-cutting deadlines. • Review and update appropriate policies and procedures on a yearly basis. • Manage patient food program, by coordinating referrals for Fresh Moves, TopBox, and additional food access programs by collecting and submitting referrals as appropriate. • Complete and maintain required programmatic records and reports, such as financial assistance spreadsheet, end-of-month documentation, etc. • Ensure the highest quality of care by working with interdisciplinary teams to identify resources that will enhance patient care outcomes and analyze financial spending by programs. • Participate in quality assurance activities including internal audits, program evaluation, and outcome analysis.

Central Steel & Wire Co

Jun 2016 – Sep 2020

Chicago, Il

Contract Sales Rep

Contract Sales Representative (April 2019 – September 2020) • Maintained relationships with existing customers while continuously prospecting for new business. • Negotiated the pricing, delivery structure, and terms for each sale and service agreement. • Coordinated with appropriate departments in the resolution of locating material, customer complaints regarding damaged or incorrect material, etc. • Processed payments-ACH/EFT, Checks Inside Sales Representative (June 2016 - April 2019) • Maintained relationships with existing customers while continuously prospecting for new business. • Provided customers with personalized service that reinforced the importance of customer satisfaction. • Addressed customer issues promptly to maintain satisfaction and preserve revenue streams. • Managed contract opportunities, orders, layers, and compliance of new and existing customers.

Education

Keller Graduate School of Management

Nov 2022 – Present

MBA, Business Administration

Robert Morris University

Sep 2008 – Jun 2011

BBA, Business Administration, Concentration in Accounting

Skills