Kehinde Bakare

Ihome limited

Sep 2019 – Present

Nigeria

Customer support specialist

•Resolved 100+ Weekly customer inquires via phone, email and social media. •Successful solved a large volume of customer problems daily with a 25% customer satisfaction rate above company average and received 94% positive customer survey results. •Completed new orders per day with over 95% accuracy and consistently high customer satisfaction rate •Actively worked to display a courteous and empathetic attitude to customer resulting in a net promoter score over 45 •Maintained a knowledge base of the evolving product offerings and improved customer retention by 28% by proactively recommending new product to existing customer. •Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections. •Effectively and promptly resolved concerns with products or services to help with customer retention and drive sales. •Assisted a large volume of customers every day with positive attitude and maintained a high level of customer satisfaction through effective verbal and written communication skills. •Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions with over 90% customer success rate. •Multitasked to handle diverse customer needs by prioritizing tasks to keep up with time frame. •Maintained 80% success rate on first-call resolutions, escalating complex concerns to my supervisor or relevant department to achieve necessary support. •Updated customer on available products, services, current prices and upcoming company Changes.

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