Keith Ukandu

About

Versatile and results-driven IT professional with a proven track record of driving operational excellence and enhancing client satisfaction within corporate environments. Adept at strategic planning, resource optimization, and fostering collaborative relationships across departments. Demonstrated leadership in managing complex projects and ensuring seamless IT operations to support organizational goals.

Experience

HCL America - Keurig Dr. Pepper

Mar 2022 – Apr 2024

Frisco TX

IT Logistics Manager

• Spearheaded optimization initiatives to streamline inventory control processes, resulting in improved stock management and cost efficiencies. • Collaborated with cross-functional teams to ensure seamless product distribution and meet project demands, maintaining a high level of client satisfaction. • Utilized data analysis to forecast future inventory needs and proactively address shortages, minimizing disruptions in supply chains. • Cultivated strong vendor relationships to negotiate favorable contracts and uphold quality standards for procurement activities. • Provided regular reports and strategic insights to senior management to facilitate informed decision-making.

HCL America - Oncor Electric Delivery

Oct 2018 – Jan 2022

Dallas, TX

Desktop Support Engineer

• Delivered white-glove technical support to executive-level stakeholders, ensuring optimal functionality of IT systems and devices. • Led desktop deployment projects, coordinating with SCCM teams for seamless Windows 10 upgrades and system enhancements. • Implemented best practices for software configuration and antivirus protection, maintaining robust security measures across the organization. • Mentored junior support agents, fostering a culture of continuous learning and professional development. • Championed the evaluation and integration of innovative desktop solutions, enhancing overall efficiency and user experience.

Lennox International

Jan 2016 – Sep 2017

Richardson, TX

Desktop Technician III

• Led the enterprise-wide deployment and maintenance of McAfee EPO, ensuring comprehensive security and data loss prevention across all PCs and mobile tablets. • Directed system refresh and staging processes, including OS imaging and data encryption/decryption, to optimize technology utilization and enhance security protocols. • Oversaw the resolution of complex hardware and software failures, including the management and repair of network printers and scanners, ensuring minimal downtime and operational efficiency. • Executed the strategic imaging and deployment of new technologies, including PCs, tablets, and peripherals, to Project Managers and Executives, ensuring seamless integration and enhanced productivity. • Managed and prioritized trouble tickets via ServiceNow, delivering timely and effective solutions to technical issues and maintaining high levels of user satisfaction. • Conducted comprehensive software installations, repairs, and training sessions, enhancing internal capabilities and fostering a technically proficient workforce. • Implemented and managed backup software, ensuring daily data backups using Connected Backup to safeguard critical company information. • Configured and maintained Juniper VPN in alignment with Active Directory, ensuring secure and reliable remote access for all users.

Education

ITT-Technical Institute

Jun 2010 – Dec 2013

Associate Degree of Science, Network System Administration

Skills

Languages