Kelicia Gonzales

Administrative / Customer Support Professional

Message

Intro

Chaguanas, Trinidad and Tobago

Store Manager at Wee Buzz Tech

Studied Business Administration at University of Hertfordshire

Executive Office

Joined November 5, 2024

Skills

Languages

English

Native or Bilingual

About

Seasoned administrative professional with over 10 years of experience in business development, customer relationship management and customer service across business, technology and retail industries. Proven track record of driving revenue growth, enhancing customer satisfaction, and optimizing operations in both remote and in-person environments.

Experience

Wee Buzz Tech

Jun 2023 – Present

Port of Spain, Trinidad.

Store Manager

Manage all aspects of the store operations including sales, HR and customer service.

Vibe Connections Limited

Oct 2020 – May 2023

Remote

Executive Director

Built and managed a high-performing team of virtual assistants, implementing recruitment and onboarding processes that aligned with company values, ensuring 100% completion of SLAs.

Telecommunications Services of Trinidad and Tobago

Sep 2017 – Oct 2018

Lowlands, Tobago.

Customer Service Representative III

Provided in-depth in-store customer assistance and support, offering expert guidance on product selection, troubleshooting technical issues, and resolving inquiries promptly and efficiently.

Education

University of Hertfordshire

BA, Business Administration