I am a 29 year old college student currently pursuing an Entomology degree in Michigan, USA. I have an extensive background of 15 years in hospitality and customer service. My roles in these fields have been mainly managerial, but have ranged from daily customer interactions and tasks to increasing regional product sales and performance.
My strongest qualities are :
• Attention to detail
• Clear communication to ensure smooth operating procedures
• Leadership through constructive feedback & guidance
• Time management
• Conflict resolution and solution oriented
• Building rapport with customers & coworkers to ensure satisfaction while maintaining necessary boundaries & guidelines
Experience
Prost Wine Bar & Charcuterie
Jun 2022 – Present
Bay City, Michigan
Server
•Adhere to strict hygiene and cleaning standards, ensuring a professional appearance and maintaining a sanitary workspace to uphold health and safety protocols
•Provide expert recommendations on wine pairings, leveraging extensive product knowledge to enhance the dining experience and boost sales
•Built strong rapport with guests and team members through effective communication and a friendly demeanor, fostering a collaborative work environment and repeat customer loyalty
•Ensure prompt and attentive service to all guests, even during peak business hours
Salzburg Chiropractic
Apr 2021 – Nov 2024
Bay City, Michigan
Data Entry Clerk
•Consistently worked at a 60 Word Per Minute typing speed, while maintaining 90% accuracy
•Utilized Microsoft programs such as Word & Excel, and medical software programs to accurately record patient information
•Maintained regular and efficient communication with team members and supervisors to ensure accurate data collection and entry
•Proactively identified and corrected data inconsistencies, reducing error rates
•Achieved a 97% on time completion rate for data entry tasks, consistently meeting or exceeding deadlines
•Contributed ideas and insights to increase overall efficiency
Old Navy
Oct 2016 – Feb 2021
Overland Park, Kansas & Chesapeake, Virginia
Merchandising Manager/Assistant Manager
Merchandising Manager-
•Established policies and procedures to ensure smooth execution of product lifecycle
•Developed and implemented merchandise plans to drive sales and achieve store goals
•Established policies and procedures to ensure smooth execution of product lifecycle
•Developed and implemented merchandise plans to drive sales and achieve store goals
•Forecasted sales and adjusted inventory accordingly
•Monitored inventory levels and identified risks
•Analyzed sales trends to inform future merchandise plans
•Developed product assortment and pricing strategies
•Led teams, trained personnel, and developed standards and procedures to improve overall store/district/regional performance
Assistant and General Manager-
•Oversaw daily operations to optimize efficiency and productivity. Including implementing best practices, streamlining processes, and ensuring that resources are utilized effectively to meet objectives and improve overall performance
•Expertise in planning, executing, and closing projects within scope, time, and budget restraints.
•Ability to lead company/organization through multiple transitions and transformations
•Extensive understanding of sales and marketing principles to drive revenue growth
•Identified issues, analyzed potential solutions, and implemented effective strategies to resolve challenges
•Inspired and motivated teams to achieve company/organizational goals
•Expertise in developing business and operational strategies that align with company objectives