Kenneth Jentz

Engineering Operations Manager | 20+ Years in Infrastructure, Service Delivery & Team Leadership

Message

Intro

Denver, United States

System Integration Engineer at SRI Telecom

Studied Electronics and Computer Technology at Herzing University

Telecommunications

linkedin.com/in/kenjentz

Joined April 1, 2025

Skills

Languages

English

Native or Bilingual

About

Engineering Operations Leader with 20+ years directing data center infrastructure, application support, and service delivery across enterprise environments. Proven track record managing engineering teams, driving process optimization, and delivering infrastructure projects on time while maintaining 99.9%+ service reliability. At Charter Communications, I directed a team of 9 engineers supporting video platforms across distributed infrastructure, owned regional transport serving 2M+ customers, and built knowledge management systems that reduced resolution times by 25%. At MediaKind, I supported 61 enterprise customers across 7 product lines, resolving 583+ cases through disciplined troubleshooting. What I do best: • Lead engineering teams through incidents, escalations, and high-visibility operations • Drive process standardization and documentation that improves reliability and efficiency • Translate business objectives into operational roadmaps and delivery milestones • Manage vendor relationships and cross-functional coordination Open to relocation

Experience

SRI Telecom

Apr 2025 – Present

Denver CO

System Integration Engineer

Lead ISP headend migrations and infrastructure upgrades across 10 enterprise accounts. Diagnose and resolve complex RF, fiber, and cabling issues in mission-critical data center environments. Partner with field teams and vendors to streamline outage recovery.

Charter Communications

Jun 2017 – Nov 2024

Denver CO

Lead Video Engineer

Owned regional video transport infrastructure serving 2M+ customers across multiple data center sites. Built centralized knowledge management system, reducing mean time to resolution by 25%. Established configuration standards and deployment documentation adopted organization-wide. Mentored 18 engineers through structured coaching.

Charter Communications

Aug 2015 – Jun 2017

Denver CO

Manager, Video Operations

Directed team of 9 engineers supporting next-generation and legacy video platforms across distributed infrastructure. Led full hiring lifecycle, onboarding, training program development, and performance management. Managed incident response, escalations, and executive communications during critical outages.

MediaKind Systems

Nov 2013 – Jul 2015

Denver, CO

Customer Support Engineer

Provided technical support to 61 companies across North, Central, and South America, managing complex deployments across 7 product lines.

Charter Communications

Oct 2012 – Nov 2013

Denver, CO

Lead Engineer

Managed critical escalations for next-generation IP video delivery services, ensuring minimal customer impact.

Comcast Corp.

Apr 2012 – Oct 2012

Atlanta, GA

Network Engineer

Managed VOD platform upgrades across 210 sites, improving quality and minimizing disruptions through proactive monitoring.

Charter Communications

May 2006 – Apr 2012

Madison, WI

Video Engineer

Optimized signal quality through RF design improvements and led system configuration standardization across multi-site VOD networks.

AT&T

Mar 2005 – May 2006

Milwaukee, WI

Network Services Manager

Directed circuit provisioning projects and developed team training protocols for consistent order fulfillment.

TDS-Telecom

Jun 1998 – May 2004

Madison, WI

Central Office Engineering Specialist

Led telecom infrastructure expansions and national monitoring across 300 sites. Automated workflows saving 300+ hours and cut errors by 75%.

Education

Herzing University

Bachelor of Science, Electronics and Computer Technology