I am a transformational IT leader and streaming video engineering expert who thrives at the intersection of technology, strategy, and team development. With a passion for innovation, collaboration, and operational excellence, I specialize in leading high-performing teams, optimizing video transport networks, and driving continuous improvement in large-scale digital environments.
🔹 Integrity: I lead with honesty, accountability, and a steadfast commitment to delivering high-quality, scalable solutions in streaming video technology. My decisions prioritize transparency, reliability, and long-term success, ensuring both operational efficiency and stakeholder trust.
🔹 Creativity: I thrive on solving complex technical challenges with innovative, forward-thinking solutions. Whether automating processes to reduce deployment errors or enhancing knowledge management systems, I embrace cutting-edge advancements that improve efficiency, reduce outages, and streamline operations.
🔹 Collaboration: I foster cross-functional partnerships to align technical strategies with business objectives, ensuring seamless team coordination across IT, engineering, and executive leadership. By bridging communication gaps, I empower teams to achieve shared goals and drive meaningful change.
🔹 Community: I cultivate an inclusive, growth-focused team culture, where professionals feel empowered to innovate, contribute, and evolve. Through mentorship, knowledge-sharing, and process improvements, I create an environment that fosters career development, teamwork, and technical excellence.
🔹 Inclusion: I believe that diverse perspectives drive better solutions. By prioritizing equity, respect, and accessibility, I ensure that all stakeholders—whether customers, employees, or partners—feel valued, heard, and included in decision-making. My leadership approach promotes a culture of belonging, where all voices contribute to success.
📩 Let’s connect and build the future of technology together kenjentz@gmail.com
Experience
Charter Communications
Jun 2017 – Nov 2024
Senior Video Engineer
* Designed and deployed advanced video transport architectures, ensuring high-reliability delivery for IPTV, OTT, and VOD services.
* Developed a centralized knowledge management system, reducing outage resolution times by 25% and improving response efficiency.
* Automated deployment processes to minimize human error and enhance operational efficiency.
* Secured executive buy-in for national infrastructure upgrades, driving strategic growth and operational readiness.
Charter Communications
Aug 2015 – Jun 2017
Manager, Content Operations
* Built, led, and mentored a high-performing engineering team, fostering collaboration, accountability, and continuous learning.
* Developed and implemented best practices for operations and outage resolution, improving system stability and service reliability.
* Managed key system upgrades and service rollouts, enhancing customer experience and reducing downtime.
* Recognized by executives for significantly improving operational performance, team expertise, and customer satisfaction.
Envivio
Nov 2013 – Jul 2015
Customer Support Engineer
* Managed and resolved over 580 technical cases, ensuring seamless deployments and reliable video streaming solutions.
* Led troubleshooting and deployment for 61 major clients across the Americas, strengthening customer relationships through hands-on support.
* Collaborated with Engineering, Sales, and Product Marketing to rapidly resolve technical challenges and deliver client-focused solutions.
* Developed optimized support workflows and provided technical mentorship, enhancing team expertise and customer satisfaction.
Charter Communications
Oct 2012 – Nov 2013
Lead Engineer (Shift Manager)
* Managed critical escalations for IP video services, minimizing downtime and ensuring high service availability.
* Supported the launch of Live TV & VOD over CDN, enhancing content distribution and streaming quality.
* Designed training programs and streamlined troubleshooting processes, improving team efficiency and outage resolution.
* Standardized system configurations and operational workflows, optimizing service reliability and scalability.
Education
Herzing University
Bachelor of Science, Electronics and Computer Technology