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Kenneth Jentz

IT Manager

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Intro
United States
Studied Electronics and Computer Technology at Herzing University
Studied Electronics Engineering at Herzing University
Joined April 1, 2025

Skills

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English
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Native or Bilingual
About
I am a transformational IT leader and streaming video engineering expert who thrives at the intersection of technology, strategy, and team development. With a passion for innovation, collaboration, and operational excellence, I specialize in leading high-performing teams, optimizing video transport networks, and driving continuous improvement in large-scale digital environments. 🔹 Integrity: I lead with honesty, accountability, and a steadfast commitment to delivering high-quality, scalable solutions in streaming video technology. My decisions prioritize transparency, reliability, and long-term success, ensuring both operational efficiency and stakeholder trust. 🔹 Creativity: I thrive on solving complex technical challenges with innovative, forward-thinking solutions. Whether automating processes to reduce deployment errors or enhancing knowledge management systems, I embrace cutting-edge advancements that improve efficiency, reduce outages, and streamline operations. 🔹 Collaboration: I foster cross-functional partnerships to align technical strategies with business objectives, ensuring seamless team coordination across IT, engineering, and executive leadership. By bridging communication gaps, I empower teams to achieve shared goals and drive meaningful change. 🔹 Community: I cultivate an inclusive, growth-focused team culture, where professionals feel empowered to innovate, contribute, and evolve. Through mentorship, knowledge-sharing, and process improvements, I create an environment that fosters career development, teamwork, and technical excellence. 🔹 Inclusion: I believe that diverse perspectives drive better solutions. By prioritizing equity, respect, and accessibility, I ensure that all stakeholders—whether customers, employees, or partners—feel valued, heard, and included in decision-making. My leadership approach promotes a culture of belonging, where all voices contribute to success. 📩 Let’s connect and build the future of technology together kenjentz@gmail.com
Experience
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Charter Communications
Jun 2017 – Nov 2024
Senior Video Engineer
* Designed and deployed advanced video transport architectures, ensuring high-reliability delivery for IPTV, OTT, and VOD services. * Developed a centralized knowledge management system, reducing outage resolution times by 25% and improving response efficiency. * Automated deployment processes to minimize human error and enhance operational efficiency. * Secured executive buy-in for national infrastructure upgrades, driving strategic growth and operational readiness.
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Charter Communications
Aug 2015 – Jun 2017
Manager, Content Operations
* Built, led, and mentored a high-performing engineering team, fostering collaboration, accountability, and continuous learning. * Developed and implemented best practices for operations and outage resolution, improving system stability and service reliability. * Managed key system upgrades and service rollouts, enhancing customer experience and reducing downtime. * Recognized by executives for significantly improving operational performance, team expertise, and customer satisfaction.
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Envivio
Nov 2013 – Jul 2015
Customer Support Engineer
* Managed and resolved over 580 technical cases, ensuring seamless deployments and reliable video streaming solutions. * Led troubleshooting and deployment for 61 major clients across the Americas, strengthening customer relationships through hands-on support. * Collaborated with Engineering, Sales, and Product Marketing to rapidly resolve technical challenges and deliver client-focused solutions. * Developed optimized support workflows and provided technical mentorship, enhancing team expertise and customer satisfaction.
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Charter Communications
Oct 2012 – Nov 2013
Lead Engineer (Shift Manager)
* Managed critical escalations for IP video services, minimizing downtime and ensuring high service availability. * Supported the launch of Live TV & VOD over CDN, enhancing content distribution and streaming quality. * Designed training programs and streamlined troubleshooting processes, improving team efficiency and outage resolution. * Standardized system configurations and operational workflows, optimizing service reliability and scalability.
Education
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Herzing University
Bachelor of Science, Electronics and Computer Technology
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Herzing University
Associate of Science, Electronics Engineering