Kenneth Jentz, IT Manager

About

I am a transformational IT leader and streaming video engineering expert who thrives at the intersection of technology, strategy, and team development. With a passion for innovation, collaboration, and operational excellence, I specialize in leading high-performing teams, optimizing video transport networks, and driving continuous improvement in large-scale digital environments. 🔹 Integrity: I lead with honesty, accountability, and a steadfast commitment to delivering high-quality, scalable solutions in streaming video technology. My decisions prioritize transparency, reliability, and long-term success, ensuring both operational efficiency and stakeholder trust. 🔹 Creativity: I thrive on solving complex technical challenges with innovative, forward-thinking solutions. Whether automating processes to reduce deployment errors or enhancing knowledge management systems, I embrace cutting-edge advancements that improve efficiency, reduce outages, and streamline operations. 🔹 Collaboration: I foster cross-functional partnerships to align technical strategies with business objectives, ensuring seamless team coordination across IT, engineering, and executive leadership. By bridging communication gaps, I empower teams to achieve shared goals and drive meaningful change. 🔹 Community: I cultivate an inclusive, growth-focused team culture, where professionals feel empowered to innovate, contribute, and evolve. Through mentorship, knowledge-sharing, and process improvements, I create an environment that fosters career development, teamwork, and technical excellence. 🔹 Inclusion: I believe that diverse perspectives drive better solutions. By prioritizing equity, respect, and accessibility, I ensure that all stakeholders—whether customers, employees, or partners—feel valued, heard, and included in decision-making. My leadership approach promotes a culture of belonging, where all voices contribute to success. 📩 Let’s connect and build the future of technology together

kenjentz@gmail.com

Experience

Charter Communications

Jun 2017 – Nov 2024

Senior Video Engineer

* Designed and deployed advanced video transport architectures, ensuring high-reliability delivery for IPTV, OTT, and VOD services. * Developed a centralized knowledge management system, reducing outage resolution times by 25% and improving response efficiency. * Automated deployment processes to minimize human error and enhance operational efficiency. * Secured executive buy-in for national infrastructure upgrades, driving strategic growth and operational readiness.

Charter Communications

Aug 2015 – Jun 2017

Manager, Content Operations

* Built, led, and mentored a high-performing engineering team, fostering collaboration, accountability, and continuous learning. * Developed and implemented best practices for operations and outage resolution, improving system stability and service reliability. * Managed key system upgrades and service rollouts, enhancing customer experience and reducing downtime. * Recognized by executives for significantly improving operational performance, team expertise, and customer satisfaction.

Envivio

Nov 2013 – Jul 2015

Customer Support Engineer

* Managed and resolved over 580 technical cases, ensuring seamless deployments and reliable video streaming solutions. * Led troubleshooting and deployment for 61 major clients across the Americas, strengthening customer relationships through hands-on support. * Collaborated with Engineering, Sales, and Product Marketing to rapidly resolve technical challenges and deliver client-focused solutions. * Developed optimized support workflows and provided technical mentorship, enhancing team expertise and customer satisfaction.

Charter Communications

Oct 2012 – Nov 2013

Lead Engineer (Shift Manager)

* Managed critical escalations for IP video services, minimizing downtime and ensuring high service availability. * Supported the launch of Live TV & VOD over CDN, enhancing content distribution and streaming quality. * Designed training programs and streamlined troubleshooting processes, improving team efficiency and outage resolution. * Standardized system configurations and operational workflows, optimizing service reliability and scalability.

Education

Herzing University

Bachelor of Science, Electronics and Computer Technology

Herzing University

Associate of Science, Electronics Engineering

Kenneth Jentz

IT Manager

Skills

Languages