Kenneth Karichu, I'm an IT specialist with a bias to trouble shooting of hardware and software issues. I'm also involved in quality assurance.

Urban Concrete Ltd

Jan 2017 – Present

Nairobi, Kenya

Consultant IT analyst

I advise and implement the configuration and operation of computer hardware systems, create and configure emails for staff, and create and verify data backups. I also upgrade operating systems, applications, and other processes as required. Provide continuous technical support for both hardware and software-related issues.

Infolink Safety Solutions Co. Ltd

Feb 2010 – Present

Nairobi, Kenya

Consultant ICT Officer

Roles that I undertake include the following; - Maintaining and monitoring computer systems and Networks - Installing and configuring computer hardware operating systems and applications - Performing of system testing for new systems for all workstations - Routine hardware maintenance - Replacing hardware parts as and when need arises - Providing support through training solutions for specific new end user software within the company - Commissioning and roll-out of new systems - Setting up new user accounts and profiles upon new software installations - Responding to and solving help desk requests

River Cross Technologies

Jan 2007 – Aug 2010

Nairobi, Kenya

Quality Assurance & Client Relations Officer

My job description included the following tasks; - Coordinated and managed development process of software - Prepared test case scenarios in readiness for testing completed software - Performed thorough tests on completed software/ applications based on test case documents - Created reports detailing results and findings of tests - Performed regression testing upon changes made to software (if any) - Verified and validated complete software - Tested and evaluated new technology - Established good working relationships with customers and software developers - Trained on usage of software solutions - Analyzed and solved client problems - Prioritized and managed open cases - Performed demos for prospective clients/ customers during fieldwork - Supported roll-out of all new versions of developed software - Responded within set and agreed time limits to client queries

Kenneth Karichu

I'm an IT specialist with a bias to trouble shooting of hardware and software issues. I'm also involved in quality assurance.

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