Kenneth Umezurike

Dynamic Sales & Customer Care Expert | Driving Revenue & Enhancing Customer Experience | Closing deals.

Message

Intro

Abuja, Nigeria

Studied Theatre and Performing Arts. at Ahmadu Bello University Zaria.

Joined March 17, 2025

Skills

Languages

English

Advanced

About

"I am a passionate and energetic Sales and Customer Care Representative with a strong ability to connect with customers, understand their needs, and provide tailored solutions. With a background in telemarketing, sales, and customer service, I have successfully converted leads into loyal customers while maintaining high satisfaction levels. My expertise in persuasion, problem-solving, and CRM tools enables me to handle inquiries effectively and close deals efficiently. As a three-time 'Shining Star of the Quarter' award winner, I take pride in exceeding sales targets and building lasting relationships. I thrive in dynamic environments and am always eager to create positive customer experiences while driving business growth."

Experience

Kaduna Electricity Distribution Company

Jan 2018 – Sep 2024

Kaduna, Gusau and Kebbi

Customer service agent / Sales Representative

Handling calls,emails or chat requests from customers and employees and ensuring feedbacks. Managing and owning a wide spectrum of customers; Improving,updating and upgrading customers database. Building strong client / customers relationships, prompt fixing of misunderstanding / grievances or escalating to proper department or office as required. Knowledge and Effective communication on product value and exceeding sales targets. Addressing a number of complaints cordially and ensuring satisfaction.. Creation and implementing strategies of revenue generation and reducing ATC and C losses. Managing,accounting and reporting revenue generated.

Education

Ahmadu Bello University Zaria.

Sep 2009 – Oct 2015

Bachelors of Arts , Theatre and Performing Arts.