"I am a passionate and energetic Sales and Customer Care Representative with a strong ability to connect with customers, understand their needs, and provide tailored solutions. With a background in telemarketing, sales, and customer service, I have successfully converted leads into loyal customers while maintaining high satisfaction levels. My expertise in persuasion, problem-solving, and CRM tools enables me to handle inquiries effectively and close deals efficiently. As a three-time 'Shining Star of the Quarter' award winner, I take pride in exceeding sales targets and building lasting relationships. I thrive in dynamic environments and am always eager to create positive customer experiences while driving business growth."
Experience
Kaduna Electricity Distribution Company
Jan 2018 – Sep 2024
Kaduna, Gusau and Kebbi
Customer service agent / Sales Representative
Handling calls,emails or chat requests from customers and
employees and ensuring feedbacks.
Managing and owning a wide spectrum of customers;
Improving,updating and upgrading customers database.
Building strong client / customers relationships, prompt fixing of
misunderstanding / grievances or escalating to proper department or office as
required.
Knowledge and Effective communication on product value and exceeding sales
targets.
Addressing a number of complaints cordially and ensuring satisfaction..
Creation and implementing strategies of revenue generation and reducing ATC
and C losses.
Managing,accounting and reporting revenue generated.