Khadija Pottinger

Customer Support, Data Entry, Video/Audio Editor

Message

Intro

Jamaica

Customer Support, Data Entry, Video/Audio Editor (Remote) at Upwork.com

Studied at University of Technology, Jamaica

Writing & Editing

fuzionpursuit.com

Joined September 10, 2022

Skills

Languages

English

Advanced

About

Video Editing: As a Video Editor, I utilize DaVinci Resolve and Movavi to edit my YouTube video projects and clients. WordPress: I run my own personal WordPress website so I am very knowledgeable with updating and uploading content on the back end there. I write articles and edit videos for this site. Audio Editing: I have extensive experience with audio editing. Working with Audacity software editing podcasts (PodcastingJamaican on

YourListen.com

) and other audio-video projects. OTHER SKILLS Customer Support Agent Data Entry Agent

Experience

Upwork.com

Apr 2021 – Present

Customer Support, Data Entry, Video/Audio Editor (Remote)

• Offering Customer Support services. • Offering Data Entry services. • Performing freelance video and audio editing and voiceover tasks.

Products City (YouTube Channel)

Mar 2020 – Mar 2021

Kingston, Jamaica

Voiceover Artist and Video Editor

• Wrote script, performed voiceover work for, and edited 45 final videos for product review YouTube channel. • Evaluated and selected scenes for pacing, entertainment value and continuity, trim shots and edited video content.

Solar Experts Jamaica

Feb 2019 – Apr 2019

Kingston, Jamaica

Marketing and Business Development Executive

• Aided with expanding the company’s awareness by issuing informational leaflets. • Provided prospecting and cold calling services. Made 20 cold calls to attract new customers. • Provided content marketing for the company. Created and developed a podcast proposal, in addition created videos for company’s YouTube channel.

Vimbly Corp

Jun 2015 – Jul 2017

New York, United States

Operations Specialist (Remote)

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Fielded customer inquiries through Zendesk ticketing system, email and via phone. • Fielded over 30 calls per day to address customer inquiries and concerns. • Assessed and short-listed entry level candidates for the Vimbly Corp job application process.

Education

University of Technology, Jamaica

Sep 2006 – Jul 2011

Bachelor of Science (BS), Urban and Regional Planning