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Kiera Smith

Customer Service Worker

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Intro
Lock Haven, United States
Studied Social Work at Lock Haven University
Food & Beverages
Joined January 12, 2025

Skills

About
I am a customer service worker with 7 years of experience working within the restaurant industry. I am hard working, fast-paced, creative, enthusiastic to learn, and a quick learner. My experience may be within the restaurant industry, but I am more than open to other opportunities as I am searching for something new.
Experience
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The Historic Fallon Hotel
Aug 2024 – Sep 2024
Lock Haven, PA
Bartender/Server
Served food and beverages to patrons. Completed opening and closing cleaning tasks. Curated a fun and upbeat environment for customers. Followed all Pennsylvania Liquor Control Board regulations.
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Nine Irons Restaurant and Bar
Jul 2024 – Aug 2024
Mill Hall, PA
Bartender/Server
Prepared drinks and snacks per order. Stocked food, liquor, and beer for following shifts. Answered all incoming calls. Upheld house cleaning duties.
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Good Neighbor Craft House
Mar 2024 – Jun 2024
North Bend, PA
Bartender/Server
Acquired knowledge of fifteen or more available craft beers. Worked in group dynamic to serve beer, cocktails, meals, and desserts. Upheld health and safety standards within the establishment. Followed all Pennsylvania Liquor Control Board regulations. Motivated group dynamic to ensure a positive work environment.
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Haywood's on the Green
Jan 2017 – Jan 2023
Lock Haven, PA
Bartender/Server
Professionally and positively established long term relationships. Successfully managed high paced services throughout restaurant, golf course, and banquet area. Operated POS transactions of cash, credit, and debit sales. Performed nightly closing duties including nightly sales. Prepared extensive cocktails to guests liking. Successfully worked within staff team to ensure prompt services.
Education
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Lock Haven University
Jan 2018 – Jan 2022
Associates Degree, Social Work