kirk patience

About

I am a highly analytical individual, recognized as an specialist in business, IT and Investment processes with comprehensive knowledge of technology development, system testing, design and business process improvements. I’m a results-oriented individual with an exemplary track record of analyzing processes and has excellent analysis skills which are key factors in performing the job well. I have great time management skills and always geared to meet deadlines. I am currently in the process of working towards my Business Management Degree.

Experience

The Movement Clothing

Jan 2020 – Feb 2022

Cape Town, South Africa

Owner / Head Designer

Develop design deliverables that elevated, differentiated and functioned on brand and on-strategy. Translate complex concepts and data into compelling visuals for customer products. Maintain consistent use of graphic imagery into materials and other marketing outreach. Collaborate with vendors to ensure style consistency with other marketing materials. Transfer new designs from computer to online digital products. Manage all client queries via email or telephone. ( Currently offline due to pandemic )

Jezreel Risk Management

Apr 2016 – Dec 2019

Cape Town, South Africa

Inbound call centre agent

Take customer calls and provide accurate, satisfactory answers to their queries and concerns. De-escalate situations involving dissatisfied customers, offering patient assistance and support. Meet personal targets and work towards meeting team targets. Responsible for system IT related issues

Old Mutual

Apr 2014 – Feb 2016

Pinelands, Cape Town

Process Analyst

Responsible for test group that performed uat/brt/regression/automated and manual testing. Supply relevant information to operational managers to ensure that informed business decisions are made. Maintain escalation mailbox (ticketing and tracking until resolution). Implementation of new designs within the Business Operating Model. Responsible for any and all workshops / training / presentations. Assist in the preparation of user and system test plans. Actively lead process improvement efforts as identified by IT and business leadership. Participate in executive level management and IT Agile scrum meetings on a regular basis and presented both informational and persuasive presentations. Identify areas where process redesign and improvement will make significant impact. Perform data analysis and determined data quality, relevancy, and accuracy. Develope, coordinate, and maintain process mapping activities and documentation. Respond to clients via voice or email. Supervise a Call Centre and System Testing team

Old Mutual

Jan 2013 – Mar 2014

Pinelands, Cape Town

Senior System Tester

Execute test cases and record test results. Perform UAT and Regression testing. Apply basic testing techniques (e.g., boundary value analysis and equivalence class partitioning). Log and review fault Logs (ticketing and tracking until resolved). Apply intermediate testing techniques (e.g., path flow analysis and decision (logic tables). Track faults and prepare metrics on faults. Test systems and user acceptance and implements changes or new applications. Identify areas and potential projects where process redesign and improvement will make a significant impact. Perform data analysis and determined data quality, relevancy, and accuracy.

Old Mutual

May 2006 – Jan 2013

Pinelands, Cape Town

Business Technical Specialist

Account for the implementation of a strand of an operational project. Accountable for technical decision making. Ensure daily processing complies to all appropriate product and legislative rules and requirements. Consulted for system enhancements and testing. Call Centre agent duties. Responsible for escalation mailbox queries. Liaise with internal and external clients. Function as a subject matter expert. Act as a point of escalation for matters with higher level of complexity than those handled by administration specialists. Act as a consultant with reference to decision making of operational and or tactical importance. Act as an expert resource on major projects. Advise on system enhancements and testing.

Education

Oval International Computer School

– Jun 2002

Diploma, Computer Electronics, Hardware and Networking Engineering

Languages