Experienced in customer service and content creation, I am a reliable and detail-oriented freelancer with a passion for helping businesses succeed. With my expertise, I can provide high-quality services that meet the needs of my clients and contribute to their growth.
Experience
Upwork
Jul 2021 – Present
Remote
Virtual Assistant
As a customer service specialist, I excel in taking inbound and making outbound calls, promptly responding to customer concerns via email and chat, and accurately entering customer interactions on a CRM. I am proficient in order tracking, data entry, lead research, and converting leads into sales. With strong skills in Microsoft Excel, Word, PowerPoint, Outlook, and Google Spreadsheet, I am also experienced in travel planning and adept at using Zendesk, Slack, and Trello. Additionally, I am skilled in cold calling and handling escalation calls, ensuring customer satisfaction. Overall, I am equipped with the necessary skills to provide exceptional customer service and support to any team.
