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Kshitiz Sharma

Experienced Customer Service & Support Specialist | Remote | Billing, Disputes, Technical Support & Sales

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Intro
Roorkee, India
Telecommunications
Joined February 4, 2025

Skills

Languages

English
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Native or Bilingual
Hindi
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Native or Bilingual
About
Customer service professional with 7 years of experience in telecommunications, financial services, and travel services. Passionate about delivering exceptional customer experiences, resolving complex issues, and optimizing support processes. Skilled in dispute resolution, credit card support, technical troubleshooting, sales, and CRM systems. Adept at multitasking, problem-solving, and maintaining high service standards in fast-paced environments. Seeking remote opportunities to apply my expertise in customer support, technical assistance, and financial services while driving customer satisfaction and business success.
Experience
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AMERICAN EXPRESS
Aug 2022 – Nov 2024
India
Sr. Customer care Representative
Provided world-class customer service to US-based cardmembers, handling queries related to billing, disputes, and credit card transactions. Assisted customers in resolving transaction disputes and fraud cases while ensuring compliance with financial regulations. Educated customers on new product features, benefits, and services to enhance their overall experience. Maintained high-quality service standards, meeting performance targets and customer satisfaction goals.