Kyrillos K. M. Saeid, Entrepreneur Media Company- Videography& Photography Content Creation- www.orekanna.com

About

Having worked for 11 years in the travel and hospitality business, beside recently running my own business, I have gained a great deal of experiences from the different businesses’ dynamics and strategies alongside developing great communication skills handling all sorts of complicated and escalated matters. I am a very approachable and friendly person with a positive energy and a hands-on mentality and always up for healthy challenges. I love the rewarding feeling of getting things done and speaking in numbers and tangible results besides creating connections with clients and colleagues at all levels. I am currently running my media company for content creation (Photography and Videography) which has expanded my knowledge in businesses’ behind the scenes legal aspects and profitability approach. I have a proven track of delivering quality work during my work experience and. I am a flexible person and a quick learner and new systems and tools were never an issue for me.

Experience

Orekanna

Sep 2020 – Present

Netherlands

Entrepreneur

Media company specialised in B2B promotions, from products photoshoots to complete campaigns.

Accor - Novotel Amsterdam City

Jan 2020 – Jul 2020

Amsterdam

Front Office Shift Leader

• Briefing the team at the beginning and end of shifts to ensure everybody is updated and is aware of their role for the day for smooth operations. • Supervising and supporting the front desk team in the daily tasks. • Being a connection point among the different departments for a fast paced environment of 600+ rooms • Supervising and supporting the front desk team in the daily tasks. • Coach, motivate, up-skill, and solve issues and challenges as well as the quarterly and yearly evaluations for my team. • Dealing with issues and complaints in co-op with Manager on Duty. • Acting as Manager on Duty in their absence.

Grand Hotel Downtown

Sep 2018 – Dec 2019

Amsterdam

Front Office Supervisor

• Provide support in daily tasks to Front desk agents to ensure smooth operations. • Handling escalations (complaints, disputed charges , compensations, Technical errors, Overbookings & Incorrectly loaded rates / policies) • Groups reservations and group rates. • Tracking reviews & submitting replies, reporting performance quarterly. • Approval and execution of big value refunds, compensations, exceptional cases cancellation, modification requests when suitable. • Revenue and Short term pricing (OTAs, GDS and CRS). • Checks and audits on weekly and monthly basis for online transactions. • Purchases of F&B, Office necessities.

Booking.com

May 2016 – Sep 2019

Amsterdam

Customer Service Specialist

• Handle all requests about modification, cancellation requests • Educate guests and partners on terms and conditions • Deal with complaints and issues • Investigate system errors and conclude who is at fault ( In consultation with senior CS colleagues) • Escalate issues to concerned departments with a recommendation. • Intermediate between guests and partners in issues off all natures (financial disputes, misleading and fraud, or terms and conditions)

Isolabella Restaurant

Jul 2015 – Apr 2016

Amsterdam

Host, Waiter and Bartender

• Meet and greet diners + Regular waiter's tasks. • Escort customers and assign them to tables to make sure restaurant capacity is maximized.

Red Sea Holidays-UK Powered by C.E.T

Jul 2009 – Dec 2014

Hurghada, Egypt

Over Seas Holiday Rep, Hurghada, Egypt

• Hold welcome meetings to guests and explain what their package includes (meal plans, excursions, transfers etc) • Educate the guests about their destination, Weather precautions .

Education

IDW NUFFIC, Den Haag

Sep 2016 – Oct 2016

Degree Credentials to be equivalent of the Dutch HBO in direction of Tourism and Hotels' Management. Ref: IcDW/05-54866, Degree Credentials

University of El-Minia, El-Minia, Egypt

Sep 2005 – Jun 2009

Bachelor of Tourism and Hotels' Managment , Tourism and Hospitality Management

Kyrillos K. M. Saeid

Entrepreneur Media Company- Videography& Photography Content Creation- www.orekanna.com

Skills

Languages