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Lasana Brown

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Intro
Jamaica
Studied Customer service at Heart Trust NTA
Joined November 11, 2021

Skills

Languages

English
-
Fluent
About
I love helping others, I'm a very dedicated, I love learning new things, I love cooking
Experience
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PIPELINE COMMUNICATIONS
Aug 2022 – Dec 2022
USA
Customer service & Team manager
I was hired by this company as a customer service agent, but due to my outstanding performance on the campaigns I was assigned to, I was promoted to team manager, where I was managing a small team for a restaurant project. My duties include but are not limited to taking and making calls to customers, upselling, call handling, and quality assurance, among others.
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IntellectX Global Solution ltd
Jan 2019 – Mar 2021
Jamaica
Customer service
My role was to answer a large amount of inbound calls and assist customers with questions, product price and data entry
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Western Virtual support Solutions
Dec 2019 – Mar 2021
Jamaica
Customer service& Admin support
A call center called WVS is situated in Kingston, Jamaica. I was hired to provide customer service, but I was promoted to handle administrative tasks like processing payroll and covering for other agents while still performing my customer service responsibilities. Call handling and simple troubleshooting, taking and returning client calls, helping consumers place orders on numerous websites, like Amazon, Walmart, etc., and transferring customers for escalations and refunds.
Education
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Heart Trust NTA
Aug 2020 – Sep 2020
Diploma , Customer service