After spending four years working at a local recreation and fitness center, I transitioned to full-time nannying for families I met through the facility. This eventually led to an exciting opportunity abroad. I moved to Sweden on a work visa and completed a year-long Au Pair contract in the heart of Stockholm.
While working in Sweden, I remotely finished my senior year at the University of North Texas (UNT), earning a Bachelor of Applied Arts and Sciences (BAAS) degree with a concentration in Data Analytics (Cum Laude). During my time there, I also took Swedish lessons, immersed myself in the culture, and began shaping my future career goals. I have recently returned to Dallas as of September.
Experience
City of Grapevine
Jul 2019 – Present
Grapevine
Coordinator Assistant
Managed daily interactions with members, signing up guests for memberships, and booking classes. My commitment to personalized service and clear communication helped build strong relationships with patrons, increased member retention, and fostered a welcoming environment. These experiences demonstrate my dedication to delivering outstanding customer experiences and supporting long-term client relationships.
Tracked membership data and enrollment patterns to anticipate peak times, which informed staff scheduling and class availability. Using data to make these adjustments contributed to smoother operations and improved customer satisfaction. My ability to analyze data for operational insights would be a strong asset in roles that require performance monitoring and data-driven decision-making.
Efficiently handled and directed city calls, assisted with scheduling for personal trainers, and coordinated with other departments to support events and meet client needs. This role required clear communication, collaboration, and the ability to quickly prioritize tasks, preparing me for high-paced roles that involve customer support and team coordination.