With my 8+ years of experience undertaking telecommunications, medical, and customer service support. I am looking to be part of an organization that is known for its remarkable ethical business practices.
Experience
SinchCCM
Oct 2017 – Apr 2023
Chcago/Remote
Noc Tech/911 Operations
Managed and resolved issues from clients and vendors by efficiently handling tickets in the Network Operations
Center.
Delivered consistent and timely support to customer inquiries and technical challenges through phone and email.
Executed complex projects involving initial troubleshooting, installation, preventive maintenance, fault analysis, and
resolution in network and system operations.
Maintained 24/7 oversight of all 911 network traffic, ensuring seamless service by monitoring technical components,
diagnosing system failures, and alerting management to critical events.
