Lee Nora Heredia

Customer Service Expert with Technical Support Certification | 15+ Years Experience | Remote Ready

Message

Intro

Wenonah, NJ, United States

Office Coordinator at Children's Hospital of Philadelphia

Studied IT at Merit America

Information Technology & Services

linkedin.com/in/lee-nora-heredia

Joined November 22, 2023

Skills

Languages

Spanish

Native or Bilingual

English

Fluent

About

With over a decade of dedicated and dependable experience in customer service, I bring a proven track record to the table. Recently certified in technical support through the Google IT Support Professional program, I possess a comprehensive skill set in troubleshooting, software installation, and system configuration. My career spans 15+ years in customer-facing roles, cultivating exceptional communication, client management, and customer service skills. This extensive background reflects a commitment to delivering high-quality service and staying abreast of industry developments. Notably, I have successfully led project teams, ensuring efficient timelines and goal attainment. This highlights my ability to manage projects effectively and underscores my commitment to achieving organizational objectives. If you're looking for a professional with a strong blend of technical expertise, customer service proficiency, and project management skills, my background positions me as an ideal candidate. I have a demonstrated ability to adapt to evolving tech landscapes and a history of contributing to successful project outcomes. Feel free to reach out if you have any specific questions or if there's anything else you'd like to discuss!

Experience

Children's Hospital of Philadelphia

May 2017 – Present

Voorhees, NJ

Office Coordinator

-Implemented proactive strategies to streamline the resolution of insurance claims and promptly respond to patient inquiries, resulting in a 20% reduction in claim processing time and a 15% increase in overall customer satisfaction. -Demonstrated exceptional organizational skills by effectively planning and executing meetings, events, and employee travel arrangements, leading to a 25% reduction in event planning time and a 10% decrease in travel expenses. -Achieved optimal office coverage by expertly managing worker schedules and assignments, resulting in a 30% reduction in staffing gaps and an 18% increase in work productivity.

Education

Merit America

Jan 2022 – Jun 2022

The Google IT Support Certificate, IT