Leslyn Pruitt, COVER LETTER

About

Are you looking for a technical support associate with? • 3 years of hands-on experience in technical support? • Over 20 years of customer service experience? • Excellent written and oral communication skills? • A passion to learn and to increase their skills? If so, then you need look no further. You will see from my enclosed resume that I meet all of these qualifications and more. I would very much like to discuss opportunities with your company. To schedule an interview, please call me at (214)773-4012. The best time to reach me is between 7 pm CT and 9 pm CT, but you can leave a voice message at any time, and I will return your call. Thank you for taking the time to review my resume. I look forward to talking with you. Sincerely, Leslyn Pruitt

Leslyn777@gmail.com

214-773-4012

Experience

TELEPERFORMANCE

Apr 2019 – Present

SALT LAKE CITY, UT

CUSTOMER SUPPORT, RETENTION AND TROUBLESHOOTING SPECIALIST

At home customer support via phone e-mail, chat, and intercom – Troubleshooting Specialist for program issues and user errors Key accomplishments: Assisted new and established agents with resolving particularly challenging calls, emails and Live agent chat as a member of the support team. Helped agents obtain 100% marks in all categories of quality assurance pertaining to communication skills, listening skills, problem resolution, empathy statement, assurance of help and politeness.

777 CLUBB

Apr 2002 – Present

RICHARDSON, TX

OWNER

Interacted with and assisted a broad stratum of clientele during happy hour each day. Responsibilities included bookkeeping & Payroll, Human Resources, Inventory & Quality Control.

SYKES-ALPINE ACCESS

Aug 2017 – Apr 2019

DENVER, CO

CUSTOMER SOLUTIONS SPECIALIST

At home customer support via phone e-mail, and chat, including program sales and assistance to Ancestry members with questions about the program, its features, and functions. Helped members analyze their DNA profile and integrate the results with their family tree and ethnic history. Charged with training email agents. Member of the support team.

Education

RAINS HIGH SCHOOL

Sep 1969 – May 1974

DIPLOMA, GENERAL

Leslyn Pruitt

COVER LETTER

Skills