Lilith Giffin, Customer Service Agent

About

Passionate about IT and a life-long learner always looking to grow and improve. Call center agent with almost two years of experience. Looking for employment in the customer service sector.

Experience

Coding Minds Academy

Mar 2023 – Present

Remote

Instructor

Lead over five classes, covering diverse topics including Python, Unity with C#, and Java Unity certified with six completed games Ability to teach one to five students at once, ensuring proper communication and comprehension Specialized in breaking down complex topics into understandable concepts Experience working with ages 8-16 and different educational settings

Parker Corporate Services

Jun 2022 – Present

Remote

Call Center Operator

Maintained a friendly and professional demeanor when interacting with patients and medical staff, ensuring that all calls are handled with empathy and accuracy Effectively communicated with healthcare providers to gather and update patient information and ensure accurate call handling Handled high-stress situations and difficult callers calmly and professionally, ensuring that patients and medical staff feel supported and cared for Ensured an SLA of over 85% and a quality rating above 90% Efficiently processed over 450 calls weekly

Education

Western Governors University

Oct 2023 – Present

Bachelor of Science in Cybersecurity and Information Assurance, Cybersecurity/ IT

Lilith Giffin

Customer Service Agent

Skills