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Lilith Giffin

Customer Service Agent

Bellingham, United States
Instructor at Coding Minds Academy
Call Center Operator at Parker Corporate Services
Studied Cybersecurity/ IT at Western Governors University
Consumer Services
Joined November 21, 2023


Passionate about IT and a life-long learner always looking to grow and improve. Call center agent with almost two years of experience. Looking for employment in the customer service sector.
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Coding Minds Academy
Mar 2023 – Present
Lead over five classes, covering diverse topics including Python, Unity with C#, and Java Unity certified with six completed games Ability to teach one to five students at once, ensuring proper communication and comprehension Specialized in breaking down complex topics into understandable concepts Experience working with ages 8-16 and different educational settings
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Parker Corporate Services
Jun 2022 – Present
Call Center Operator
Maintained a friendly and professional demeanor when interacting with patients and medical staff, ensuring that all calls are handled with empathy and accuracy Effectively communicated with healthcare providers to gather and update patient information and ensure accurate call handling Handled high-stress situations and difficult callers calmly and professionally, ensuring that patients and medical staff feel supported and cared for Ensured an SLA of over 85% and a quality rating above 90% Efficiently processed over 450 calls weekly
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Western Governors University
Oct 2023 – Present
Bachelor of Science in Cybersecurity and Information Assurance, Cybersecurity/ IT