Maruti Getty

Customer Service

Message

Intro

Nairobi, Kenya

Studied Business Management at Kenya Methodist University

Consumer Services

Joined May 7, 2023

Languages

English

Fluent

Swahili

Fluent

About

Experienced professional who has worked in the customer service industry for 2+ years. Managed a team of 10 representatives that resolved the highest number of customer complaints. People-oriented and dependable professional able to build meaningful relationships with customers while speaking with them over the phone. Completely dedicated to outstanding customer service and turning complaints into compliments. Seeking to continue creating superior customer experiences.

Experience

Mebuy Limited KE

Jan 2021 – Nov 2022

Nairobi

Customer service

Provided quality customer service to 60+ members daily to build brand loyalty. Identified customer needs through active listening techniques to initiate referrals to colleagues. Reviewed customer profiles to find opportunities to upsell company products and services. Achieved a 60% above average customer retention rate on cancellation calls.

Education

Kenya Methodist University

May 2017 – Nov 2022

Bachelor of Business Administration , Business Management