I'm a Quality Assurance Analyst currently with 3 years of experience. I have worked with both 1st and 3rd party collections. I have one year experience in being a reservation agent. I love to learn new information and I'm a team player. I pride myself in being punctual and respectful.
Experience
Segoso Caribbean
Feb 2021 – Present
Jamaica
QA
My role is to ensure that the agents are performing up to the company's standard. Also to coach and training these agents. I work with excel on day to day basis.
Radius Global
Mar 2020 – Feb 2021
Jamaica
1st party Collections
Assisting customers with making payments, reviewing their payment history and setting payment plans
TELEPERFOMANCE
Jul 2018 – Mar 2020
Jamaica
Customer Service/Collections/QA
Assisting customer is reviewing and making payments on their accounts.