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Lorentina Leslie

Customer Service Rep, 1st and 3rd party Collections agent, Reservations agent and Quality Assurance Analyst

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Intro
Montego Bay, Jamaica
QA at Segoso Caribbean
Studied Construction at Seaford Town Vocational Centre
Studied at Rusea's High School
Consumer Services
Joined October 8, 2022

Skills

Languages

English
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Fluent
About
I'm a Quality Assurance Analyst currently with 3 years of experience. I have worked with both 1st and 3rd party collections. I have one year experience in being a reservation agent. I love to learn new information and I'm a team player. I pride myself in being punctual and respectful.
Experience
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Segoso Caribbean
Feb 2021 – Present
Jamaica
QA
My role is to ensure that the agents are performing up to the company's standard. Also to coach and training these agents. I work with excel on day to day basis.
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Radius Global
Mar 2020 – Feb 2021
Jamaica
1st party Collections
Assisting customers with making payments, reviewing their payment history and setting payment plans
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TELEPERFOMANCE
Jul 2018 – Mar 2020
Jamaica
Customer Service/Collections/QA
Assisting customer is reviewing and making payments on their accounts.
Education
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Seaford Town Vocational Centre
Sep 2016 – Aug 2017
Level 4 HEART TRUST Certificate, Construction
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Rusea's High School
Sep 2011 – Jun 2016