Lorentina Leslie

Customer Service Rep, 1st and 3rd party Collections agent, Reservations agent and Quality Assurance Analyst

Message

Intro

Montego Bay, Jamaica

QA at Segoso Caribbean

Studied Construction at Seaford Town Vocational Centre

Studied at Rusea's High School

Consumer Services

Joined October 8, 2022

Skills

Languages

English

Fluent

About

I'm a Quality Assurance Analyst currently with 3 years of experience. I have worked with both 1st and 3rd party collections. I have one year experience in being a reservation agent. I love to learn new information and I'm a team player. I pride myself in being punctual and respectful.

Experience

Segoso Caribbean

Feb 2021 – Present

Jamaica

My role is to ensure that the agents are performing up to the company's standard. Also to coach and training these agents. I work with excel on day to day basis.

Radius Global

Mar 2020 – Feb 2021

Jamaica

1st party Collections

Assisting customers with making payments, reviewing their payment history and setting payment plans

TELEPERFOMANCE

Jul 2018 – Mar 2020

Jamaica

Customer Service/Collections/QA

Assisting customer is reviewing and making payments on their accounts.

Education

Seaford Town Vocational Centre

Sep 2016 – Aug 2017

Level 4 HEART TRUST Certificate, Construction

Rusea's High School

Sep 2011 – Jun 2016