Lorietta Billy

Customer service representative

Message

Intro

Kaduna , Nigeria

Studied Mass Communications at Kaduna State University

Consumer Services

Joined August 1, 2022

Skills

Languages

English

Fluent

About

Adaptable professional with 6 years of experience and a proven knowledge of customer satisfaction, customer needs assessment, and customer communications. To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company

Experience

Outsource Global Technologies

Aug 2017 – Mar 2022

Abuja

Customer service representative

Handled inbound and outbound callsObtained and examined relevant information to assess validity of complaints and determine possible causes. Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.

National Youth service corp

Apr 2016 – Apr 2017

Katsina

Teacher

Adapted curriculum, addressing needs of scholars with varying abilities and cultural backgrounds Evaluated student academic growth, recording and preparing progress reports for parents or guardians Differentiated instruction using hands-on, active learning techniques Organized and used variety of teaching techniques, maximizing individual and group settings.

Education

Kaduna State University

Feb 2011 – Nov 2015

Bachelor of Science , Mass Communications